Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
- Cisco Community
- :
- About detho9000
08-16-2019
Stats
Member since
04-05-2018
14
Posts
0
Helpful
0
Solutions
Created by
detho9000
in Audio and Video Endpoints
in Audio and Video Endpoints
06-27-2019
06:33 PM
06-27-2019
06:33 PM
I'm using the CUMI API to build a script that will archive the saved voicemails from someone's voicemail account in Unity Connection as part of an automated workflow for when someone leaves the company. The user account I'm using is a System Administrator in Unity and the script will correctly pull out all of the metadata related to any user (amount of saved voicemails, etc) however I get an error 404 "message not found for undelete" when I try to transfer the actual wav file. BUT the same code will transfer the voicemails for my account (which is also the System Administrator account). The 404 error happens with multiple mailboxes, so it's not the just one user I was testing with. To me this isn't a code problem, it seems more like a settings/permission/role problem in Unity. That's to say that my System Administrator user account doesn't have the correct permissions (or whatever setting) to directly access the saved wav of a different user account in Unity. Does anyone know of a way to enable this functionality?
... View more
Labels:
Created by
detho9000
in Contact Center
in Contact Center
04-19-2019
11:36 AM
04-19-2019
11:36 AM
Thanks for the reply. I'm trying to automate an annoying task with a script :) The server is automatically backed up every night with two days of retention, so I'm not worried about losing data, it's really more about downtime. Also we have dozens of scripts we hundreds of prompts so right-clicking and saving each prompt isn't really feasible.
... View more
Created by
detho9000
in Contact Center
in Contact Center
04-19-2019
07:19 AM
04-19-2019
07:19 AM
I'm looking to do a pretty simple operation of renaming prompt WAVs and then refreshing the associated script. API guide that I'm using: https://developer.cisco.com/docs/contact-center-express/#!modify-file/sample-input-xml-modifying-a-script-file-name Right now I'm just testing things out and I want to make sure I'm not going to accidentally wipe out all of my production prompts. So I've created a folder named "ScriptDev" and put some test files in there and I want to run this PUT statement using Postman: PUT https://SERVERNAME/adminapi/prompt JSON payload: {
"Script": {
"File": {
"path": "/en_US/ScriptDev/",
"FileName": "1000.wav",
"reNameTo": "1000rename.wav"
}
}
} I want to be 100% certain that even though my URL is specifying the Resource Name of "prompt" I can ONLY affect prompts (or other files) in the folder path of "/en_US/ScriptDev/". Can someone confirm this?
... View more
- Tags:
- rest
04-19-2019
07:02 AM
I know this isn't exactly what you're asking for but Cisco has embedded Jabber into Finesse in version 12 of the server. There's also a pretty big UI refresh with version 12 along with a lot of new features. I'm guessing that the gadget has been pulled so that people are pushed to the newest version. Check out their demo video: https://video.cisco.com/detail/video/5989311041001/cisco-finesse-12.0-agent-desktop-for-uccx?autoStart=true&q=Cisco Full disclosure: I haven't actually used version 12 yet but we're currently planning on updating.
... View more
Created by
detho9000
in Contact Center
in Contact Center
10-09-2018
12:42 AM
10-09-2018
12:42 AM
Hi everyone, I have a script that starts like this: Start Accept (--Triggering Contact--) logContactInfo = Get Trigger Info (Contact) On Exception (ContactInactiveException) Goto END Get Call Contact Info (--Triggering Contact) --> Calling Number: callingNumber --> Called Number: calledNumber --> Original Called Number: originalCalledNumber ... For the sake of brevity I've omitted some custom Java code that sends log information to another server, but suffice it to say that I know exactly what's going on in the script because of this logging. I've removed the custom code while diagnosing this issue just to be sure that it wasn't causing the problem in the first place. The problem is that the "calledNumber" and "originalCalledNumber" variables aren't always being populated. That's to say that it's intermittent; sometimes they're populated but most of the time they not. I understand that the "Called Number" and "Original Called Number" are different things but I need at least one of them to populate for the rest of the script to function properly. If I do a reactive debug on the script in the CCX Editor the variables populate without a problem. This leads me to think that it's a timing issue; the server doesn't give the Get Call Contact Info step enough time to do whatever it does, but when I'm stepping through the script in the reactive debug I go a lot slower than the server, thus the variables populate properly. But I've added 5 second delays before and after the Get Call Contact Info step and it doesn't make a difference. And here's the really weird thing, the "callingNumber" (ie the Caller ID) always gets populated, without fail. I could write some custom Java code to pull the Calling Number out of the JTAPI stream but I feel like that's just ignoring a potentially bigger issue. Any suggestions would be appreciated - thanks!
... View more
Labels:
10-09-2018
12:40 AM
Hi everyone, I'm developing a script for new user creation and I've hit a snag; after I create the Phone, modify the RMCM application user and modify the User account with the IPCC extension in Call Manager, I need to add the User to different Teams in UCCX, however UCCX doesn't know about the new user yet. Is there a way to invoke a refresh on UCCX so it picks up the new user?
Thanks!
... View more
Labels:
Created by
detho9000
in Audio and Video Endpoints
in Audio and Video Endpoints
07-03-2018
11:29 AM
07-03-2018
11:29 AM
Excellent, thanks for the information!
... View more
07-03-2018
07:10 AM
Is it possible to programmatically export a user's voicemails to WAVs or something similar? I looked through the API and nothing specifically jumped out at me, but I figured I would ask. Thanks!
... View more
Labels:
Created by
detho9000
in Audio and Video Endpoints
in Audio and Video Endpoints
06-14-2018
07:35 AM
06-14-2018
07:35 AM
Thanks for the reply. That's a real bummer :/
... View more
05-25-2018
09:59 AM
I got it to work, but I think it was a combination of two things: 1) As Jonathan Els suggested I did need the <dirn> tags in the request, but that wasn't enough. 2) Even to update an existing line you still need to wrap the request in an <addline>. See this thread for more details: updatePhone Lines not working in AXL 10.5 with PHP So my updatePhone request ended up looking like this: <soapenv:Envelope xmlns:soapenv=" http://schemas.xmlsoap.org/soap/envelope/ " xmlns:ns=" http://www.cisco.com/AXL/API/11.5 "> <soapenv:Header/> <soapenv:Body> <ns:updatePhone sequence="?"> <name>SEPAABBCC112233</name> <addLines> <line ctiid="?"> <index>1</index> <dirn> <pattern>1234</pattern> <routePartitionName uuid = "?" >RoutePartition</routePartitionName> </dirn> <recordingFlag>Automatic Call Recording Enabled</recordingFlag> <recordingProfileName uuid="?">Calabrio</recordingProfileName> <recordingMediaSource>Phone Preferred</recordingMediaSource> <monitoringCssName uuid="?">Calabrio-CSS</monitoringCssName> </line> </addLines> </ns:updatePhone> </soapenv:Body> </soapenv:Envelope>
... View more
Created by
detho9000
in Audio and Video Endpoints
in Audio and Video Endpoints
05-25-2018
09:52 AM
05-25-2018
09:52 AM
Is there a way to programmatically initiate an LDAP directory sync in Unity Connection?
... View more
Labels:
05-18-2018
04:41 AM
Hi, I'm trying to update the phone using the updatePhone to change the Line configuration to enable call recording (I feel like, categorically, these settings should be in the updateLine request, but whatever). Anyways, here's the SOAP envelope I'm sending: `<soapenv:Envelope xmlns:soapenv=" http://schemas.xmlsoap.org/soap/envelope/ " xmlns:ns=" http://www.cisco.com/AXL/API/11.5 "> <soapenv:Header/> <soapenv:Body> <ns:updatePhone sequence="?"> <name>SEPAABBCC112233</name> <line ctiid="?"> <index>1</index> <recordingFlag>Automatic Call Recording Enabled</recordingFlag> <recordingProfileName uuid="?">Calabrio</recordingProfileName> <recordingMediaSource>Phone Preferred</recordingMediaSource> <monitoringCssName uuid="?">Calabrio-CSS</monitoringCssName> </line> </ns:updatePhone> </soapenv:Body> </soapenv:Envelope>` I get a response of 200 and the server returns a GUID, but nothing changes in the line configuration. I tried to send an applyPhone command and again I get a 200 and a GUID, but no changes are made: <soapenv:Envelope xmlns:soapenv=" http://schemas.xmlsoap.org/soap/envelope/ " xmlns:ns=" http://www.cisco.com/AXL/API/11.5 "> <soapenv:Header/> <soapenv:Body> <ns:applyPhone sequence="?"> <name>SEPAABBCC112233</name> </ns:applyPhone> </soapenv:Body> </soapenv:Envelope> What am I doing wrong? Thanks!
... View more
Labels:
05-11-2018
05:16 AM
Thank you for your reply. You're correct; I had to add the Line first and then the Phone. For anyone else reading this, you can associate the Line with the Phone without the UUID with the following in the addPhone request: <dirn ctiid="?"> <pattern>xxxx</pattern> <routePartitionName uuid="?">RoutePart</routePartitionName> </dirn>
... View more
05-10-2018
07:31 AM
Hi everyone, I'm attempting to build a script to create a phone and line at the same time, I'm wondering if this is the correct order of operations? Here's my SOAP envelope: <soapenv:Envelope xmlns:soapenv=" http://schemas.xmlsoap.org/soap/envelope/ " xmlns:ns=" http://www.cisco.com/AXL/API/11.5 "> <soapenv:Header/> <soapenv:Body> <ns:addPhone sequence="?"> <phone ctiid="?"> <name>SEPAABBCC112233</name> <description>Delete this extension - 7004</description> <product>Cisco 8845</product> <model>Cisco 8845</model> <class>Phone</class> <protocol>SIP</protocol> <protocolSide>User</protocolSide> <callingSearchSpaceName uuid="?">Device-CSS</callingSearchSpaceName> <devicePoolName uuid="?">DP1</devicePoolName> <commonDeviceConfigName uuid="?">CDC1</commonDeviceConfigName> <commonPhoneConfigName uuid="?">Standard Common Phone Profile</commonPhoneConfigName> <locationName uuid="?">LOC1</locationName> <securityProfileName uuid="?">Cisco 8845 - Standard SIP Non-Secure Profile</securityProfileName> <lines> <line ctiid="?"> <index>5</index> <pattern>7004</pattern> <display>Delete this extension</display> <ringSetting>Use System Default</ringSetting> <displayAscii>Delete this extension</displayAscii> <e164Mask>5550001234</e164Mask> <maxNumCalls>2</maxNumCalls> <busyTrigger>1</busyTrigger> <recordingProfileName uuid="?">Calabrio</recordingProfileName> <monitoringCssName uuid="?">Calabrio-CSS</monitoringCssName> <recordingFlag>Automatic Call Recording Enabled</recordingFlag> <partitionUsage>General</partitionUsage> <associatedEndusers> <enduser> <userId>user01</userId> </enduser> </associatedEndusers> <missedCallLogging>true</missedCallLogging> <recordingMediaSource>Phone Preferred</recordingMediaSource> </line> <lineIdentifier> <directoryNumber>7004</directoryNumber> <routePartitionName>1-DN-PT</routePartitionName> </lineIdentifier> </lines> <softkeyTemplateName uuid="?">Standard User</softkeyTemplateName> <ownerUserName uuid="?">user01</ownerUserName> </phone> </ns:addPhone> </soapenv:Body> </soapenv:Envelope> The server returns the following: Cannot associate a null DN with a non-UDT (Universal Device Template) device. Only UDT with NULL DN is allowed. AXL code: 4215 Obviously there's something wrong with my Line configuration but I'm not sure what. From what I understand the Index and Pattern are the only required fields, so everything else should just be additional configuration. I don't have a <dirn> field because I think they're just used to associated existing DNs, and I'm trying to create a new one when I create the phone. Is it possible to create the line and phone all in one shot or do I need to break those two operations out and then use the <dirn> field in the addPhone SOAP envelop to associate the Line?
... View more
Labels:
Created by
detho9000
in Audio and Video Endpoints
06-27-2019
06-27-2019
I'm using the CUMI API to build a script that will archive the saved
voicemails from someone's voice...
04-19-2019
Thanks for the reply. I'm trying to automate an annoying task with a
script :) The server is automat...
04-19-2019
I'm looking to do a pretty simple operation of renaming prompt WAVs and
then refreshing the associat...
04-19-2019
I know this isn't exactly what you're asking for but Cisco has embedded
Jabber into Finesse in versi...
Created by
detho9000
in Contact Center
10-09-2018
10-09-2018
Hi everyone,I have a script that starts like this:StartAccept
(--Triggering Contact--)logContactInfo...
10-09-2018
Hi everyone,I'm developing a script for new user creation and I've hit a
snag; after I create the Ph...
07-03-2018
Is it possible to programmatically export a user's voicemails to WAVs or
something similar? I looked...
Created by
detho9000
in Audio and Video Endpoints
06-14-2018
06-14-2018
Thanks for the reply. That's a real bummer :/
05-25-2018
I got it to work, but I think it was a combination of two things:1) As
Jonathan Els suggested I did ...
05-18-2018
Hi,I'm trying to update the phone using the updatePhone to change the
Line configuration to enable c...
05-11-2018
Thank you for your reply. You're correct; I had to add the Line first
and then the Phone. For anyone...
Public Statistics
| Date Registered | 04-05-2018 05:57 AM |
| Date Last Visited | 08-16-2019 08:34 AM |
| Total Messages Posted | 14 |
