Our company plans to deploy UC suite for one hotel, one of the hotel requirements is that, their automation software can automatically change the CSS of room ip phones at the check in based on guest request (for example CSS for international call, nationall, ...).
I'd like to know that if its possible or not, if possible please introduce me some beginning points that i can share it with my development team, for example which API to use, JTAPI, TAPI, XML, ..., or which function to use and so on, (truely i'm not good at programming)
Thanks for your answer, is it possible that you give me more info about this solution, like introduce me the api or function, also parameters that i should pass between the interfaces, or refer the cisco documents that meet my requirements.
Parsec's MARS CRM Connector application works as a bridge between CRM & Cisco UCCE / PCCEThe CRM user will have the capability to handle both incoming & outgoing callsInbound Call indication/Popup on CRM screen with customer/caller number and name...
Audio and Video Endpoints Knowledge Base
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I want to find out how many agents are configured for an attribute. I have followed all the steps which are provided by the Cisco UCCE 11.6 API guide but I could not get the count. Is it possible to get a count of agents or not?
Collaboration Management Knowledge Base
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