Hello,A customer with our call recording solution has UCM 9.2 UCCX 10.5UCM 9.2 UCCX 10.5. The customer would like to tag each call recording with the call's queue/skill.Is this provided by TAPI?Thank you
Hi,I have a 3rd-party application which communicates to UCCX 8.5 via the CTI Protocol. This has been previously developed, and is working successfully.As part of this, it creates a socket connection to UCCX. I've been looking through the docs (CTI ...
Hi,My CUCM version is 8.6.2.Our customer has same DN on device and EM device profile with different partition e.g. PAR1 on device and PAR2 in device profile for EM login.We have created one monitoring CSS (Monitor_CSS) which has both partition PAR1 ...
Hi,I have CVP stand alone set-up(voice+vxml gw & CVP call+vxml server) along with Avaya ACD. I need to know the can Cisco Voice G/w pass CTI data(i.e. data entered on vxml application) to Avaya ACD along with ani & dnis info?Please note Cisco Voice G...
Hi,Our Cisco Jabber for Windows - Softphone versions are 9.2.3 and CUCM version is 9.1.What kind of event will be received by JTAPI application for login and logout from Cisco Jabber client? Will it be same as extension mobility login/logout events? ...
Hello GuysI have a test 2900 CME router with Cisco IOS Software, C2900 Software (C2900-UNIVERSALK9-M), Version 15.1(4)M4, RELEASE SOFTWARE (fc1), I have been working for a couple of weeks with a TCL script to gather and authenticate callpin codes. ...
Hello - I am struggling to find the direction of an on-going call, The scenarios is1. Made a call from Terminal1's DN1 to Terminal2's DN22. Started my JTAPI application and added Observers for Terminal1& Terminal23. Receiving CallEvents and processin...
HelloOur company plans to deploy UC suite for one hotel, one of the hotel requirements is that, their automation software can automatically change the CSS of room ip phones at the check in based on guest request (for example CSS for international cal...
Hi AllI'm new in scipt and have problem about b-acd . I refer document fromhttp://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/bacd/configuration/guide/cme40tcl/40bacd.htmlAfter I configed everything look good but I have problem in hunt menu , I...
What is use of com.cisco.cti.util.Condition.I observed that if I dont use com.cisco.cti.util.Condition.wiaitTrue(), my application does not work successfully.Any Information about it?
I am tasked to create a PoC with JTAPI and 3PCC of endpoints. I'd like to know if there are any libraries I can use without having to code the logic myself which is straightforward makecall/hangup and some phone control features like mute/hold/transf...
I've recently migrated my 32-bit application from running on a 32-bit OS with the 32 bit TSP to running on a 64-bit OS with a 64-bit TSP. I know am getting "dwSize mis-match" errors when calling the devSpecific functions. I found a few items on the w...
Hello,I am trying to get the call recording to work using the UCCX CTI Protocol 10.x. I implemented the request and send it off when I get the MT_CALL_ESTABLISHED_EVENT. Here is the message I send.8/05/2014 04:04:18:8131: [Trace] CiscoUCCXCTI.StartC...
Hello Forum,We are turning up a new CVP Platform, CVP 10.x using 3945e as the voice gateway / VXML browser (IOS 15.1(4)M7). We are experiencing approximately 2 seconds of dead silence during the build and after the RTP stream starts, this is shown t...
Hello,I'm using CUCM 9.1.The scenario: I'm making a call from my application to a Cisco IP Communicator and only testing the audio coming from my microphone and listening on the IP Communicator. The problem is, that when I'm using PCM 16bit 8000Hz fo...
