- IP Phone Services: mainly for on-screen interactive apps based on an XML-browser paradigm, but includes a capability for HTTP POSTing to the phone's onboard webserver with a <CiscoIPPhoneExecute> object with a 'Dial' URI. Requires knowledge of the phone's IP address (which can be tricky to get), but allows dial strings with DTMF and delays https://developer.cisco.com/site/ip-phone-services/
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The browser-based Finesse Agent Desktop 12.5, that ships with the Cisco Unified CCE / CCX contact center solutions, has made massive strides in the performance of its underlying infrastructure, which improves its throughput and reliability ...
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Hi Experts, I Need one help on Cisco social miner , hope you will help us on below requirements . Many Thanks!!!!Actually, we have third party application trying to integrate in UCCE through task routing API concept .Just we need to get the agen...