Call Control

I am trying to use the test tool to access the phones settings menu then use the /CGI/Screenshot url to see the phone.  I hit the "Settings" in the Extra Controls and when I refresh I don't see anything.   Is there a JTAPI Test Tool Specific Forum an...

I need to make calls from a CTI RP / CTI Port where the callee does not see the DN name/Number where the call originates from, but an arbitrary information (the call should not come from that arbitrary name of course.. JTAPI can only control controll...

Hi,did someone configure a virtual CUE with a call manager 12.5.I tried but i had a problem of incompatibility of CM12.5 with the VCUE.when I configure in VCUE10.1 the CUCM details, I have this error:" web login failed error while determining CCM Ver...

I open my boss' calls by using the telephone and entering his ID and then going to the web to start the call.  When I do this I don't get the ability to record the calls.  Sometimes the presenter records and sometimes my boss records it since it is h...

I am looking to use Zeep and Python to enable the CDR setting across the entire cluster.  I am struggling with this setting in the 12.5 sandbox as it does not appear when it is set to off.  I have tried a few versions and I am not able to set the fla...

Hi guys,I'm looking for a way to disable to ZIP tone (the entrance tone) when I'm establishing a conference using JTAPI code.The JTAPI code is working perfectly, I'm doing the following steps:Making a call (inbound or outbound) to A.A triggers a cons...

Hello All, I am working on 1 JTAPI based CTI application. What I want to achieve is to answer a call and put that on hold on CTI Route Port for n number of minutes. I am able to accept the call on CTI Route Point but not able to answer. When I try to...

Hi we are having mobile agents (call by call)  logging in from remote PBX which also does recording. We have issues matching the call recording with as the agent leg of the call from CUCM always has the RCP port Exten as the ANI. Will it be possible ...

Hi, I need a SIP normatlization script which change "Unavailable" into "anonymos" and set "Privacy=none" to "Privacy=on" How the SIP normalization script should look like for this? OLD:From: “Anonymous “ <sip:[email protected]>P-Asserted-Ide...

Hello,We have CRM full access in a custom finesse gadget but recently the CRM team made a suggestion to have a single panel on CRM side.  For this request on one hand we need to have Cisco Finesse features embedded in CRM which can be done using Fine...