I use the dequeue step in my script, I queue the call, put it on hold for 30 sec, un hold play a pro...

Hi Jim-J,Thank you for the comment, yes I am aware of this way of doing it as well, what I am really...

Hi, I have a question to the community here, according to me the dequeuing of a call to anther CSQ h...

Hi, Just wondering what I am doing wrong, I could not join the Webex session on the new certificatio...

I have read that before posting, my question is because we have monitoring and an alert gets generat...

Hi All, We are on CUCM 12.5 and CCX 12.5, from time too time we get the swap disk partition going ov...

Hi Mohammed, Thank you for the reply, this is actually very shocking that Cisco don't support such a...

Hi, We started getting the QM2020 error lately stating a user is not being recorded due to missing S...

Hi,I have 2 x Cisco cubes 4451 both linking to the same ITSP and they give us a 50/50 load of calls ...

yes it could be the case it was just never activated.

I checked with Cisco Licensing and according to them it will go from Eval to RighToUse to Permanent ...