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vedran.zeljeznak
Beginner

CP 8841 - com.cisco.jtapi.PlatformExceptionImpl: Terminal is restricted

Hello,

I'm having problems with attaching a call observer on 8841 phone, JTapi on CUCM 10.5 is throwing an exception when i try to attach a call observer on 8841 phone.

Does anybody know how to add a call observer to cisco phone 8841 on JTapi interface or do i need to configure something on CUCM?

regards,

Vedran Zeljeznak

1 ACCEPTED SOLUTION

Accepted Solutions

Vedran,

The following JTAPI log indicate that 'Standard CTI Allow Control of Phones supporting Connected Xfer and conf ' role is not added to the user. Can you double check? You may have to raise a case with developer support team to dig deeper.

38584: Oct 15 09:36:02.292 CEST %JTAPI-PROTOCOL-7-UNK:(P1-192.168.100.45) received Event: com.cisco.cti.protocol.ProviderUserChangedEvent {

  eventSequence            = 963

  typeOfNotification      = 1

  deviceInfo              = com.cisco.cti.protocol.DeviceInfo {

  name              = SEPBCC493A40B2E

..

38589: Oct 15 09:36:02.294 CEST %JTAPI-PROTOCOL-7-UNK:(P1-192.168.100.45) MonitorParkDN:  can Park = false

38590: Oct 15 09:36:02.294 CEST %JTAPI-PROTOCOL-7-UNK:(P1-192.168.100.45) CallingPartyModification: can Modify CgPn = false

38591: Oct 15 09:36:02.294 CEST %JTAPI-PROTOCOL-7-UNK:(P1-192.168.100.45) CanRecord = true

38592: Oct 15 09:36:02.294 CEST %JTAPI-PROTOCOL-7-UNK:(P1-192.168.100.45) CanMonitor= true

38593: Oct 15 09:36:02.294 CEST %JTAPI-PROTOCOL-7-UNK:(P1-192.168.100.45) CanSupportIPv6= false

38594: Oct 15 09:36:02.294 CEST %JTAPI-PROTOCOL-7-UNK:(P1-192.168.100.45) CanSupportConnectedTransferConference= false

38595: Oct 15 09:36:02.294 CEST %JTAPI-PROTOCOL-7-UNK:(P1-192.168.100.45) CanObserveTerminalsWithRollOverMode= false

38596: Oct 15 09:36:02.294 CEST %JTAPI-PROTOCOL-7-UNK:(P1-192.168.100.45) CanAutoPickup= false



View solution in original post

8 REPLIES 8
mpotluri
Contributor

Is 'Allow Control of Device from CTI' checked for this device in CUCM admin? If it is not can be select it, apply config and retry?

yes, it is enabled.

Can you attach JTAPI log from the time of application start to the time of exception?

Vedran,

Add    'Standard CTI Allow Control of Phones supporting Connected Xfer and conf ' role to the user and that should solve this.

Let us know if it resolved the issue.


This role was already added to the user so it didn't solve this issue .

JTAPI log with problematic terminal SEPBCC493A40B2E can be found at http://109.74.194.228/_download/CiscoJtapi093.zip

Vedran,

The following JTAPI log indicate that 'Standard CTI Allow Control of Phones supporting Connected Xfer and conf ' role is not added to the user. Can you double check? You may have to raise a case with developer support team to dig deeper.

38584: Oct 15 09:36:02.292 CEST %JTAPI-PROTOCOL-7-UNK:(P1-192.168.100.45) received Event: com.cisco.cti.protocol.ProviderUserChangedEvent {

  eventSequence            = 963

  typeOfNotification      = 1

  deviceInfo              = com.cisco.cti.protocol.DeviceInfo {

  name              = SEPBCC493A40B2E

..

38589: Oct 15 09:36:02.294 CEST %JTAPI-PROTOCOL-7-UNK:(P1-192.168.100.45) MonitorParkDN:  can Park = false

38590: Oct 15 09:36:02.294 CEST %JTAPI-PROTOCOL-7-UNK:(P1-192.168.100.45) CallingPartyModification: can Modify CgPn = false

38591: Oct 15 09:36:02.294 CEST %JTAPI-PROTOCOL-7-UNK:(P1-192.168.100.45) CanRecord = true

38592: Oct 15 09:36:02.294 CEST %JTAPI-PROTOCOL-7-UNK:(P1-192.168.100.45) CanMonitor= true

38593: Oct 15 09:36:02.294 CEST %JTAPI-PROTOCOL-7-UNK:(P1-192.168.100.45) CanSupportIPv6= false

38594: Oct 15 09:36:02.294 CEST %JTAPI-PROTOCOL-7-UNK:(P1-192.168.100.45) CanSupportConnectedTransferConference= false

38595: Oct 15 09:36:02.294 CEST %JTAPI-PROTOCOL-7-UNK:(P1-192.168.100.45) CanObserveTerminalsWithRollOverMode= false

38596: Oct 15 09:36:02.294 CEST %JTAPI-PROTOCOL-7-UNK:(P1-192.168.100.45) CanAutoPickup= false



View solution in original post

Looks like our cucm guy overlooked this when i asked him .

Thanks for the info and help.

Samuel Womack
Contributor

Thank you for this Thread...

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