DX 650 phone settings in Application user

[suniraaj8082]

Hello All,

I am using 9.0 call manager and my application is trying to load all MAC addresses from JTAPI Application user. When it tried to load DX 650 phone from app user it is giving exception saying Terminal Restricted.

com.cisco.jtapi.PlatformExceptionImpl: Terminal is restricted

at com.cisco.jtapi.TerminalImpl.addCallObserver(CTQF)

at com.knoahsoft.harmony.CiscoAdapter.JTAPIClient.addObserversForMissingAddresses(JTAPIClient.java:370)

at com.knoahsoft.harmony.CiscoAdapter.JTAPIClient$ReconnectToProvidersTask.run(JTAPIClient.java:505)

at java.util.TimerThread.mainLoop(Timer.java:512)

at java.util.TimerThread.run(Timer.java:462)

Please help me in fixing this exception. Do I need to add any special permission in app user to support DX 650 phone.

Thanks,

Sunitha,.

[mpotluri]

Hi Sunitha,

   Can you retry after adding 'Standard CTI Allow Control of Phones supporting Connected Xfer and conf' user role to the application user? Let us know if it resolves the issue.

[suniraaj8082]

Hi Mohan,

Issue got resolved after adding this role in application user. Thank you very much for your help.

Sunitha.

[suniraaj8082]

Hi Mohan,

Do we support on demand recording for this phone Model. When ever I pressed any key on the phone my application is not receiving Terminal Button pressed event. Do I need to change any phone configuration to support this feature.

Thanks,

Sunitha.