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DX 650 phone settings in Application user

suniraaj8082
Level 1
Level 1

Hello All,

I am using 9.0 call manager and my application is trying to load all MAC addresses from JTAPI Application user. When it tried to load DX 650 phone from app user it is giving exception saying Terminal Restricted.

com.cisco.jtapi.PlatformExceptionImpl: Terminal is restricted

at com.cisco.jtapi.TerminalImpl.addCallObserver(CTQF)

at com.knoahsoft.harmony.CiscoAdapter.JTAPIClient.addObserversForMissingAddresses(JTAPIClient.java:370)

at com.knoahsoft.harmony.CiscoAdapter.JTAPIClient$ReconnectToProvidersTask.run(JTAPIClient.java:505)

at java.util.TimerThread.mainLoop(Timer.java:512)

at java.util.TimerThread.run(Timer.java:462)

Please help me in fixing this exception. Do I need to add any special permission in app user to support DX 650 phone.

Thanks,

Sunitha,.