Getting Device Status through AXL or JTAPI call without setting obser

[harishmamidala]

Hello,

I'm trying to get the Device status information through AXL call or JTAPI call without setting the observation. I have tried getstate() however, the call is returning 0 even when the device is offline or online

[KiranKL]

Hi

Did you get a chance to look for serviceability API (RiSPort) for getting real time device state. Here is the link: https://developer.cisco.com/site/sxml/learn/getting-started/risport/

Even it should work well with jtapi getState() too..

May i know which device type you were trying to get the real time status ? Like any Phone model or trunks etc..

Thanks,

Kiran

[dstaudt]

If you are looking to get the in-call/idle type status, then TAPI/JTAPI will be the way to go (Risport provides only registration status.)

This sample app shows how to use CiscoTerminal.getDeviceState(): https://github.com/CiscoDevNet/jtapi-samples/blob/master/src/main/java/com/cisco/jtapi/superProvider_deviceStateServer/superProvider_deviceStateServer.java

Note, this functionality requires that JTAPI open/observe the device (even if temporarily) in order to retrieve the current status and receive real-time status updates.