Help regarding Super provider in JTAPI

[ashish.nijai]

Dear All,

I want to monitor all extensions in a CCM Cluster. As per CCM guid we can do this using Super Provider.

As per CCM, we can make any user as Super Provider by giving it right as Standard CTI Allow Control of All Devices user group.

I am using an user with the rights mentioned above.

But still I can't get any address using this user.

I am using provider.getAddresses () method for it.

Please help me.

Regards,

Ashish Nijai

[mpotluri]

Ashish,

  The so called 'Super Provider' doesn't automatically add the devices to your control list. It just allows application to acquire control of the devices.

You need to call CiscoProvider.createTerminal(java.lang.String) API to create/get control of the device. After this API call provider.getAddresses () will return the address configured on the terminal. The above API takes the terminal name as the parameter and applications have to either 'provision' the device names in the app or use AXL interface to get the device names from CUCM DB.

Let me know if this resolves the issue.