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Integrate IVR (UCCE) with VoiceBot App

ahmed Adel
Beginner
Beginner

I try to integrate between IVR and VoiceBot by Customer Virtual Assistant but this feature supoort only google dialogFlow . So I tried to open  live RTP Stream with another Party and redirect streams to VoiceBot , we think in this solution by using CTI Port and open RTP Stream Like session which open between uccx IVR and Call Manager .

Any one know dialog between uccx and callmanager via CTI protocol (Dialog flow , CTI Events , Prerequisite , Applicable this solution , .. ) ?

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