Call Control

The JTAPI Dev Guide indicates the following code can be used to auto-update the jtapi.jar:Provider provider = peer.getProvider(provString);String url = ( (CiscoProvider) (provider)).getJTAPIURL(); provider.shutdown();Component serverComponent = updat...

We are trying to configure CUCM-Expressway Outbound B2B calling to allow for callback which doesn't work on the normal case since caller ID is DN@"CUCM IP Address" and we need to make it DN@Domain so we are using CUCM normalization script, I'm trying...

Hi All, We are facing an issue with  Configuring the Cisco UC WSAPI XMF provider to capture the call events. Please go through our use case and followed the steps and try to provide us with some solution.UseCase:We are trying to capture the call even...

Hello, I'm trying to get the Device status information through AXL call or JTAPI call without setting the observation. I have tried getstate() however, the call is returning 0 even when the device is offline or online

Hi,We use CUCM12.5 to monitor call events of extension terminals (using JTAPI).We usually connect to CUCM from one server and run a program to monitor call events.Is it possible to create multiple sessions from multiple servers in one CUCM?If possibl...

Dear all,due to a vulnerability on 16.09, we upgraded 4300 to 17.03. After the upgrade, the BACD works, but the caller has to listen the whole message before he presses the digit of his choice. For instance, when the message says "press 0 for the hel...

We have a requirement to make some alert text messages display on our Cisco IP phones.  What are the options for sending a message to a Cisco Phone?  I read about the JTAPI sendData command which sounds like what I need.  However there are some inter...

Hi,I am trying to use the media play leg_incoming steps and leg_outgoing seteps to play a audio file from flash on inbound/outbound calls on a CUBE (SIP-SIP). I can get it to play a greeting to caller when call first is answered but not with both par...

I'm looking for a way to redirect an inbound call to DN A to DN B using JTAPi, and where B then sees not only the information about the calle, but also that the call was redirected from A. I'm looking at the various redirect methods on CiscoConnectio...

Please can someone explain to me (simply) what the acronyms CEC and CCO mean in reference to user IDs, and what the difference is? I realise these might be stupid questions!  We have a group of users using CEC IDs and want to give them/tranistion the...

Hi, our product uses phoneDevSpecific to push phone execute requests to Cisco IP phones. The product has been working great for 15+ years on CallManager 4.0 through 12.5 with 79xx series phones. Since adding support for 88xx phones, we are frequently...

Hi All, I can see that the official stance on JVM versions is 1.7.0.79 (under Oracle specific as well).... https://developer.cisco.com/site/jtapi/documents/cisco-unified-jtapi-supported-jvm-versions/   Is there any reason why such an older JVM has to...