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JTAPI: Detect Phone Mute/Unmute

Bliss
Level 1
Level 1

Hello!

I can alternate a Cisco device's mute state (on/off) by using the CiscoTerminal.sendData method.

But:

  1. How can I get device's current mute status?
  2. More importantly: Is there a JTAPI event notifying that phone-user has muted or unmuted the device?
    (or even more generally - that phone has been muted/unmuted, either physically or by software)

Thanks much.

2 Replies 2

dstaudt
Cisco Employee
Cisco Employee

Unfortunately there is no JTAPI event available for this, and I'm not aware of any other reasonable way to get it
AFAIK it's a purely local functionality that turns the output on/off at a fairly low level, and is never indicated to CUCM.

Bliss
Level 1
Level 1

Thanks, @dstaudt, for your important input. Much obliged.

Is there a (simple) way for disabling device's output-audio, so that the other call-party won't hear a thing, even if device has been unmuted?
Specifically, is this possible by a sendData command? (i.e. stopping device output RTP stream, etc.)