About Bliss

Bliss · 06-04-2024

Hello!I can alternate a Cisco device's mute state (on/off) by using the CiscoTerminal.sendData method.But:How can I get device's current mute status?More importantly: Is there a JTAPI event notifying that phone-user has muted or unmuted the device?(o...

Bliss · 01-24-2024

Hello there,On UCCX v12.5, what's the (maximal) version of the supported CTI protocol?Could this info be found within the UCCX Administration web-API? If so, how?Thanks much.

Bliss · 11-09-2023

Hello there.Please consider the following scenario:A call to a CTI route-point has been established. It has been automatically transferred to a Hunt-Pilot extension.There is no available extension to take the call (i.e. all agents are busy), and so -...

Bliss · 08-09-2023

Hello.I need to detect the following scenarios in a stateless system, ideally - through a single JTAPI event:Caller has hung-up before getting answered (i.e. while phone was Alerting/ringing).Call was auto hung-up due to an expired timer (i.e. call w...

Bliss · 08-03-2023

Hello.JTAPI notifies about a terminal which entered Hold state by sending a CiscoTermDeviceStateHeldEv event.When terminal resumes from Hold state, a CallCtlTermConnTalkingEv event is sent.But, this event is also sent on other scenarios, e.g. when a ...

Bliss · 06-04-2024

Thanks, @dstaudt, for your important input. Much obliged.Is there a (simple) way for disabling device's output-audio, so that the other call-party won't hear a thing, even if device has been unmuted?Specifically, is this possible by a sendData comman...

Bliss · 03-10-2024

Hello there.Did you manage to find a solution to this CORS issue?I'm facing it as well.

Bliss · 01-25-2024

Thanks much!I marked your previous post as the accepted solution.Best regards.

Bliss · 01-24-2024

Thanks, @Thomas G. Johannesen, for this useful answer.Does this mean that the UCCX supports all of these (5) protocol-versions, or is this the range of potential versions, and only one of them is actually installed/enabled?If the latter is correct, w...

Bliss · 11-13-2023

Thanks again. Much obliged.I was wondering whether counter-values of a specific object could be retrieved without session-based communication.Apparently not.Could the RisPort70 API be helpful as well, in determining the state of calls moved into Hunt...

Member Since	‎08-03-2023 08:13 AM
Date Last Visited	‎06-11-2024 01:03 AM
Posts	15
Total Helpful Votes Received	1

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JTAPI: Detect Phone Mute/Unmute

CTI Protocol Version on UCCX v12.5

Scenario-Detection: Hunt-Call with No Extension Available to Answer

JTAPI Event Indicating That Call Was Not Answered

JTAPI Event Indicating Resume from Hold

Re: JTAPI: Detect Phone Mute/Unmute

Re: Enable CORS on IDS for fetching finesse SSO token

Re: CTI Protocol Version on UCCX v12.5

Re: CTI Protocol Version on UCCX v12.5

Re: Scenario-Detection: Hunt-Call with No Extension Available to Answe