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Hello!I've previously posted this question on another community forum, as I wasn't aware of the existence of this one, which is, presumably, more suitable for this question. I tried deleting the previous one, but could not find how.Preface:I'm sendin...
Hello!I'm sending an RTPRx XSI command to a Cisco IP-Phone, in the following format:<CiscoIPPhoneExecute><ExecuteItem URL="RTPRx:<Local-IP>:<Phone-Port>:100"/></CiscoIPPhoneExecute>This successfully starts a custom Rx stream on this phone-device, so ...
Hello!I'm sending an RTPRx XSI command to a Cisco IP-Phone, in the following format:<CiscoIPPhoneExecute><ExecuteItem URL="RTPRx:<Local-IP>:<Phone-Port>:100"/></CiscoIPPhoneExecute>This successfully starts a custom Rx stream on this phone-device, so ...
Hello.When an incoming (customer) call enters the CUCM, after an agent has answered, I need to play a short (pre-recorded) audio into the call, so that both parties (customer & agent) hear it, before they continue to chat.The way I currently accompli...
Hello!I can alternate a Cisco device's mute state (on/off) by using the CiscoTerminal.sendData method.But:How can I get device's current mute status?More importantly: Is there a JTAPI event notifying that phone-user has muted or unmuted the device?(o...
Yes.I would like my "custom" audio stream to be heard by the other party, to accomplish the same as the Agent Greeting feature, but without going through the CUCM, just by utilizing phone's internal audio-mixing capabilities.So, in other words: I'm t...
Thanks again, David, for the useful information.Please note that the mere call to the addMediaStream method yields an (InvalidStateException) exception.I'm not even getting to the stage at which the CTI-port should "answer" this call, not to mention ...
Thanks, David, for your feedback.(1) Is the Agent Greeting a basic feature built into the CUCM itself (v14), or should it be purchased separately, or a part of UCCX/UCCE?(2) Meanwhile, I've tried invoking the addMediaStream method of an agent's termi...
Thanks, David, for your input.I've tested it.Unfortunately, even when device is muted, both SenderPackets and RcvrPackets counters are (still) being increased.I would have expected at least the SenderPackets counter to stall.B.T.W, does this mean tha...
