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I want to make a web app that monitor multiple counter with Perfmon.this webapp have to show the status of Hunt Group / Line in real time for the user.I want to know if there is some limitation or risk for the infrastructure to use the Perfmon api.Th...
Hello.When an incoming (customer) call enters the CUCM, after an agent has answered, I need to play a short (pre-recorded) audio into the call, so that both parties (customer & agent) hear it, before they continue to chat.The way I currently accompli...
Hello,is it possible to call to skill (like using skill ID/number) directly instead of calling to queue number assigned to team/skill?Thanks for help,Dawid
Hello!I'm sending an RTPRx XSI command to a Cisco IP-Phone, in the following format:<CiscoIPPhoneExecute><ExecuteItem URL="RTPRx:<Local-IP>:<Phone-Port>:100"/></CiscoIPPhoneExecute>This successfully starts a custom Rx stream on this phone-device, so ...
I"m having an issue where inbound calls rerouted back to PSTNT failling. Call flow:- ITSP—SIP—CUBE1—SIP—CUCM—CFWD All—SIP—CUBE1—ITSP. The PSTN calling Party receives a long pause, with no ring back, then receives a fast busy. Our ITSP indicated th...
Hi,I am trying to implement Agent Greeting Feature using JTAPI with UCCX by using CiscoTerminalConnection.addMediaStream(IVR, AgentExtension); The IVR parameter is UCCX Trigger Directory Number; which trigged IVR Application to play pre-recorded prom...
Hi Guys,I would appreciate your help on this. I used play_message_2_calling_then_connect.tcl script to play a prompt and connected the called party in the incoming POTS dial peer and it worked perfectly fine but unfortunately due to ISDN overlap rece...
Hello!I can alternate a Cisco device's mute state (on/off) by using the CiscoTerminal.sendData method.But:How can I get device's current mute status?More importantly: Is there a JTAPI event notifying that phone-user has muted or unmuted the device?(o...
We are currently developing a web application and are looking to integrate it with Cisco Jabber’s telephony services. Our key requirement is to trigger voice calls from our web application and retrieve the associated call session ID for call manageme...
Hi,we are communicating with a CUCM system using windows TSP TAPI driver.The customer is asking us to provide Q.850 codes for disconnection reason.I've found that JTAPI provides Q.850 compatible codes using getCause or getCiscoCause function.I coudn'...
What is the most scalable way to notify desktop applications of CTI events?If we have > 10,000 phones on a CUCM, is there a way to notify >10,000 desktops of basic CTI events (device states like off hook, incoming calls, etc.) Our concern is that mon...
Hi All,
In a UCCE environment, when a CVP (Customer Voice Portal) failure occurs, I want to provide IVR services by passing calls from survivability.tcl to its-CISCO.2.0.3.0.tcl
How can I transfer a call from survivability.tcl to its-CIS...
Good day,I am just getting my feet wet in LUA normalization scripting for cisco.Im attempting to modify a private IP that appears in the c= header of the SDP (for a remote user), with the public-facing IP.The background for this is that we are interf...
