Call Control

Hello.When an incoming (customer) call enters the CUCM, after an agent has answered, I need to play a short (pre-recorded) audio into the call, so that both parties (customer & agent) hear it, before they continue to chat.The way I currently accompli...

Hello,is it possible to call to skill (like using skill ID/number) directly instead of calling to queue number assigned to team/skill?Thanks for help,Dawid

I"m having an issue where inbound calls rerouted back to PSTNT failling.  Call flow:- ITSP—SIP—CUBE1—SIP—CUCM—CFWD All—SIP—CUBE1—ITSP. The PSTN calling Party receives a long pause, with no ring back, then receives a fast busy.   Our ITSP indicated th...

Hi,I am trying to implement Agent Greeting Feature using JTAPI with UCCX by using CiscoTerminalConnection.addMediaStream(IVR, AgentExtension); The IVR parameter is UCCX Trigger Directory Number; which trigged IVR Application to play pre-recorded prom...

Is there any provider event given when QueueSizeThreshold is exceeded?

We are currently developing a web application and are looking to integrate it with Cisco Jabber’s telephony services. Our key requirement is to trigger voice calls from our web application and retrieve the associated call session ID for call manageme...

Hi,we are communicating with a CUCM system using windows TSP TAPI driver.The customer is asking us to provide Q.850 codes for disconnection reason.I've found that JTAPI provides Q.850 compatible codes using getCause or getCiscoCause function.I coudn'...

What is the most scalable way to notify desktop applications of CTI events?If we have > 10,000 phones on a CUCM, is there a way to notify >10,000 desktops of basic CTI events (device states like off hook, incoming calls, etc.) Our concern is that mon...

Hi All,  In a UCCE environment, when a CVP (Customer Voice Portal) failure occurs,  I want to provide IVR services by passing calls from survivability.tcl to its-CISCO.2.0.3.0.tcl  How can I transfer a call from survivability.tcl to its-CIS...

Good day,I am just getting my feet wet in LUA normalization scripting for cisco.Im attempting to modify a private IP that appears in the c= header of the SDP (for a remote user), with the public-facing IP.The background for this is that we are interf...

Hello Dears   I hope you are doing well   We wan to modify a Contact Header in an inbound REGISTER message in the CUCM, since that REGISTER message is coming from third party telephones (AVAYA). From this one   Contact: <sip:72012@10.17.101.191:43881...

Dear, I need to make a script to modify the contact header field,I need to remove the string "+ sip.instance =" <urn: uuid: 832028f41e6258c46e8de1e8dd3d6723360b5c74> "; reg-id = 1"String before normalizing:Contact: <sip: 3001@10.0.1.56: 50772>; + sip...