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Monitor incoming call in Hunt list/hunt pilot

hi there,
i want to monitor that when a call comes to Hunt pilot, he hunts for any idle available hunt list extension , if there is no extension available ,the call is put on hold to wait ,i want to track that call, for statistics that for how much time the call was put on hold , how many call were queue at that time etc , i am using Cisco Tapi application and getting all events of monitored devices

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Contributor

Re: Monitor incoming call in Hunt list/hunt pilot

This functionality is not available through CTI interfaces (Cisco TAPI and Cisco JTAPI). Check if AXL exposes them.

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