Call Control

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Resolved! CUCM/JTAPI daisy chain conference

In my tests the following foes NOT work:A calls B which answersB conferences C which answersB completes conferenceC conferences D which answersC cannot complete conference, neither through the physical phone nor CTIHowever, this slightly different ca...

Question about Barge

Hi,I'm developing barge functionality using JTAPI, and have some questions about this:1. According to the developer's guide, "This feature gets activated when an address TerminalConnection is in the passive state and CallCtlTerminalConnection is in t...

Monitor Extension Calls on CUCM

Hello,I would like to develop an application that could detect calls received on specific extension including caller number and call id. could anyone provide me with SDK or any document that could help me.Regards,Mah

CTI Controlled Route Points Redundancy

Hello,We have our CTI Application (JTAPI) controlling a CTI Route Point, which plays an announcement and then, when we determine where to route the call, it transfers it to a rep. We try to support redundancy in our CTI application and we are looking...

Best way to call EpStreamRead

Hello,so I need to read out a 8KHz, 16-bit G.711 u-law incoming audio format. What is a good algorithm to call EpStreamRead? Is there an event when I need to call this function? Or do I have to set up a timer (and with what period)? Thanks,Istvan

Resolved! Silent monitor - Operation Not Allowed exception

When I try to do a silent monitor on agent's active call,  the below error get's Operation not allowedMay I know from where we can get the detailed information about why the operation is not allowed? Coul...

Prabhu by Cisco Employee
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Does TAPI provide indication that a Single Number Reach mobile phone answered a call?

CUCM version: 10.5A Cisco 7942 phone has a line with an “Associated Remote Destinations” configured with an external destination number and “Single Number Reach” enabled.There is also a Remote Destination Profile with a line that’s using the same DN ...

Hunt Pilot with TCL

Hi I have a h323 gw registered on CUCM 10.5.2 ...On the TCL script when the caller press option 1 it connect to a CUCM Hunt Pilot...The first phone of the line group beging ringing and after the 15 seconds configured the cucm does not try the second ...

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