Call Control

We are using JTAPI to monitor call center agents and UCCX CTI Port terminals (media terminals). We have been able to get all of the data we need to provide realtime analytics of our agents, and we also know how many calls are currently connected to U...

Anyone know where I can learn the requirements for developing with Cisco TAPI? I'm new and don't have an overview of the prerequisites. I want to be able to handle incoming call events and grab the Caller ID on a windows workstation running a .net ap...

    We developed a system that using 2 application users (one for backup) to monitor CTI\JTPAI events from 2000 extensions. The users logging in every morning automatically and both of them controlling all the extensions Sometimes we experiencing a p...

Shamefully out-of-date 11.5 document has only screen shots of TSP 8.0 and Windows XP  http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/tapi_dev/11_5_1/cucm_b_tapi-developer-guide-1151.html   Unfortunately CISCO doesn’t have any up-to-date docu...

Hi evrybody i'm new in the world of jtapi and i'm and I am trying to design an application that can test the quality of calls between two remote locations and I like to answer a call on another site automatically please if someone can help me

Reference: Pages 120 – 121 from CUCM_BK_T8EF465A_00_tapi-developer-guide-1101.pdf  Example: Cisco TSP.exe /s /v"/qn PASS = \"cisco123\" USER = \"bob\" CTI1 =\"1.1.1.1\" CTI1_TYPE = \"ipv4\""Testing from the command line: CiscoTSPx64.exe /s /v"/passiv...

Java seems to always return true for:     call instanceof CiscoConsultCalleven for a simple internal or inbound (non-consult) call.For such non-consult calls:     ((CiscoConsultCall)call).getConsultingTerminalConnection();returns null.Questions:Is th...

Hi,Using CISCO TAPI API and CUCM 10.5. We have requirement to associate some data to call and can retrieve that data within same session.Need to understand the API use to associate call data and retrieve the call data.

3rd party SIP device setting:       1)The device type is "Third-party SIP Device (Advanced)”       2)The device SIP Profile is set as “Standard SIP Profile for Mobile Device”       3)The settings in the sip profile are set as below:           Timer R...

  Steps:       1) 3rd party SIP app running on Mobile registers to UCM and can make call on corporate network.            Register Call-ID: 39QjZG3VVZ            INVITE Call-ID: 8E~BnPne~7       2) Switch the wifi network to a non-corporate network o...

Hi All,     I see an issue in Cisco subscribing to external resource,Here's the issue and the sets1. BLF SD created as 111130012. Create Trunk "ExternalTrunk" with destination sipp server(192.68.1.1)3. Route plan 1111XXXX is created and "ExternalTrun...

hi there,i want to monitor that when a call comes to Hunt pilot, he hunts for any idle available hunt list extension , if there is no extension available ,the call is put on hold to wait ,i want to track that call, for statistics that for how much ti...

Hello, I'm working on integrating our server side video to the jabber client. The goal is to see only video for now in my Iphone(I have jabber client connected to the sandbox) from rtp server stream.To simulate what we are doing on the server side I ...