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Need help! VXML Script doesn't work on VoiceGW

Dear Support Team!

I need some help with a VXML Script by one of our customer.

We use such scripts by other customers too, they are working fine. Only this one will not work.

I have attached the script file (tvm_allDW.vxml), the music file (tvm.wav) and the show tech, show run, show version commands output., and some older test files, debugs (sh_tech_debug_30.05.2016.txt, sh_run_ver_debug.txt)

It should work so:

By all incoming call, if the caller calls directly an extension, the caller should hear the music.

As I told, the same script works fine by other customers.

I have already tried to communicate with Cisco TAC, but they didn't find the solution.

I hope somebody can help!

Best regards

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