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TCL IVR script four agent based outbound proggresive/predictive dialer

Genadi
Level 1
Level 1

Hello,

I have TCL script which plays announcement for call from CUCM-->CUBE-->PSTN. I need to rewrite that script to play announcement only when blind transfer happens.

As an example

step 1. Phone A(Internal) dials to phone B(on PSTN). 

step 2. Phone A makes blind transfer to Phone C.

step 3. Here comes TCL IVR script. Phone C is ringing and Phone B hears announcement that "your call is being recorded, please wait for an operator to answer" 

step 4. Phone C answers the call and is connected with phone B. In case if phone B is still listening the playback announcement then phone C should hear ringing.

IOS version is 15. Check out attached TCL script which now works for CUCM-->CUBE-->PSTN non transfer scenario.

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