UCCX version 12.5 I am using outbound campaigns. I have IVR progressive and predictive outbound campaigns. After calls comes to IVR  which plays promt call is going to CSQ with only 1 agent. I need to force dialer not to dial a new contact in order t...

I have a list of customer numbers with are associated to agents. There is 10 agents and about 12000 numbers. Each number is associated to one of that 10 agents. My case is to check incoming number and route it to an agent.  I have no option to store ...

Hello, I have TCL script which plays announcement for call from CUCM-->CUBE-->PSTN. I need to rewrite that script to play announcement only when blind transfer happens. As an example step 1. Phone A(Internal) dials to phone B(on PSTN).  step 2. Phone...

UCCX 12.5 How to play promt to a customer in case if outbound agent based campaign predictive\progresive. I know that in case of direct preview the call can be transfered to application and promt can be played there. But i need play "your calls are b...

Hello, I need to configure UCCX IVR Progressive Campaign . UCCX version is 12.5.  CUBE-Version : 11.5.2SW-Version : 15.6.3.M9, Platform CISCO2921/K9HA-Type : noneLicensed-Capacity : 500 I do not have TDM. I have SIP on internal and external(PSTN) sid...