All,
I'm trying to develop a solution for collecting, through Interactive Voice Response (IVR), and sending user information (Code Identifier + Token) to a Two-Factor Authentication (Active Directory [AD] Integration + Identity Provider [IdP] + Single Sign On [SSO]).
What I need to do is collect Code Identifier + Token, via IVR, send to the Customer Solution and wait for the response.
Is it possible to do this using Unified Contact Center eXpress (UCCX) with Java Telephony API (JTAPI), REST API?
Would anyone have any examples or guidance?
Thank you.
Luciane de Medeiros