CSCuv57425 - (8831) Poor audio with two-way audio - 1

[jrandall2]

This is a problem for us as well.  we have an open case with no idea on resolution.  apparently the problem was fixed in an earlier firmware but because we're on 10.3.1sr4 we can no longer downgrade firmware.

we now have 5 of these 8831 and every one of then exhibits the same issue.  we recently uploaded trace logs from the phone.

[support@eaglehills.com]

Hi guys,

My phone also have same issue.I am in UAE so please suggest me which firmware version i should install on Phones?You guys are using North America(NA).How can i check which version is for my phones in middle east??

[dvdvillegas007]

Was it the final solution: downgrading to 10-3-1SR3-5-NA and a hard reset on all 8831's??

Thanks for your comments and help

[stevenle]

Downgrading to 10-3-1SR3-5-NA and a hard reset on all 8831's is what I did several months ago. 9 conference rooms in my building all with 8831's. No issues since then.

[dvdvillegas007]

Thanks Stevenle..


for Latin America should be: cmterm-8831-sip.10-3-1SR3-5-LA.k3.cop.sgn;

Same version should work for my Region; meaning, your commend 10-3-1SR3-5-NA (North America).


Thanks for your help!