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CSCva64307 - Not able to change PIN using TUI | Error Your PIN has not been changed.

Christopher Koelling
Level 1
Level 1

‎02-28-2018 07:00 AM - edited ‎03-20-2019 09:56 PM

I was able to get around this problem by just enabling AXL in the Phone System settings under Telephony Integration. I dd NOT check the synchronize PIN.Just in case anyone needs a workaround.

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2 Replies 2

michelleleung18
Level 1
Level 1

‎04-24-2018 10:51 AM

Thank you for the solution. 

0 Helpful

BRIAN CONRAD
Level 1
Level 1

‎08-17-2018 10:23 AM

I enabled AXL but this did not fix the problem. However I then disabled AXL and then was able to change the PIN.
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