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CSCva64307 - Not able to change PIN using TUI | Error Your PIN has not been changed.

I was able to get around this problem by just enabling AXL in the Phone System settings under Telephony Integration. I dd NOT check the synchronize PIN.Just in case anyone needs a workaround.

2 Replies 2

michelleleung18
Level 1
Level 1

Thank you for the solution. 

BRIAN CONRAD
Level 1
Level 1
I enabled AXL but this did not fix the problem. However I then disabled AXL and then was able to change the PIN.