cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
3659
Views
125
Helpful
32
Replies
Highlighted
Participant

Re: CSCve15706 - 8821 built in microphone fails after customer use

whoever read this--here is my question to you
some of these 8821 phones which are having well known issues like mic problems, single AP connection and other known bugs from day one---shouldn't they replace these phones when customers call them? One year warranty should not be relevant in this case. Yes, if my phone has cracked screen, dipped in water or anything else, I wouldn't even ask for a replacement.
Highlighted
Beginner

Re: CSCve15706 - 8821 built in microphone fails after customer use

According to what I know, from cisco sources and others, it seems that the last hardware release "CP-8821-k9 V09" running with the last software release "sip8821.11-0-5SR2-2" corrects a lot of problems (not all for sure but main issues).
I haven't yet a reliable feedback on our installation to confirm that but it's on testing...
Highlighted
Participant

Re: CSCve15706 - 8821 built in microphone fails after customer use

Ok..good to know that. I will watch for HW revision on new batch  of phones.