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CSCve15706 - 8821 built in microphone fails after customer use

Hello,

Anybody out there in CISCO world have any suggestions or helpful hints on resolving

the microphone not working on 8821 wireless phones?

thanks; Pops

 

32 REPLIES 32
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whoever read this--here is my question to you
some of these 8821 phones which are having well known issues like mic problems, single AP connection and other known bugs from day one---shouldn't they replace these phones when customers call them? One year warranty should not be relevant in this case. Yes, if my phone has cracked screen, dipped in water or anything else, I wouldn't even ask for a replacement.
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According to what I know, from cisco sources and others, it seems that the last hardware release "CP-8821-k9 V09" running with the last software release "sip8821.11-0-5SR2-2" corrects a lot of problems (not all for sure but main issues).
I haven't yet a reliable feedback on our installation to confirm that but it's on testing...
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Ok..good to know that. I will watch for HW revision on new batch  of phones.