how about checking VLAN and Switchports? Is it looks good? ... View more

another desk or another stack? ... View more

it could be QoS issue but I am not 100 percent sure. Have you tried connecting this phone different stack? How many phones are having this problem? ... View more

Do you also have PC connected through this phone? Have you checked the interface activity on that switch port? ... View more

This is an excellent document I am trying to follow....so Thank you for writing this just have quick question to ask you.....Does MIVR logs or any logs have info on variables during each steps of script execution? I am trying to work on a problem where script steps select an agent based on calling number. My calls are going to wrong agents. I am not too sure how to explain but if you have questions let me know. Thanks a lot ... View more

Thank you Meren...much appreciated ... View more

messy is right :) ... View more

Problem is--- we can't give these people a physical phone because they are 3rd party support for us. ... View more

Thanks for the info.... ... View more

So today I configured this scenario using Unity Connection and it works fine.  Here is my call flow-- Incoming call->CUCM RP->Unity->Unity checks the on call number and transfer the call to that num. Users can dial in to Unity pilot number to change the on call number by pressing number keys on their phone. Example-4-4-1-3 I would like to give users another method to change on call number-CUCM Self Care Portal. Not sure how to do this since I don't have actual device (a phone) setup in CUCM. I only have a route point. Any ideas? ... View more