CSCwr45134 - OnPrem Network sync fails with "Error When Checking..."

[Jorge Yenna]

Hello,

After migrating our SSM On-Prem VM from version 8.x to 9.x, a bug appeared that rendered the server unusable, as it can no longer synchronize.

The suggested workaround appears to be to “Apply the script to clearing up tokens,” but there is no information available about this mysterious script.

In another post, we saw that the script is provided by TAC, but we are unable to open a support case without the SSM serial number, which we have been unable to locate.

Any suggestions?

Thanks.

[Nithin Eluvathingal · Accepted solution]

Here is the script and procedure for the issue.

https://drive.google.com/file/d/1YZM3TD401aeDeYD78TPMe6vJW19OI98F/view?usp=drive_link

[Jorge Yenna]

Hi Nithin, thank you very much for the script, it worked perfectly.

I wish Cisco, knowing that it's a recognized bug, would make it publicly available, so we wouldn't have to rely on the goodwill of the community. Especially since it's impossible to open a TAC for an SSM running on a virtual machine.

Best regards!