SSM OnPrem - bug CSCwr45134

[radek.kocian]

Hello,

We have problem with Network Synchronization between On-Prem account and CSSM account. The result of sync is this error message

I found on Cisco Bug Search Tooll, that this behavior is already reported as bug CSCwr45134. As workaround is "Apply the script for clearing up tokens".

Does anyone know what script this is? I can't find any further information.

Thanks

[Torbjørn · Accepted solution]

That script is likely internal to TAC only. You should create a TAC case to have this resolved.

[Jorge Yenna]

Torbjorn, thanks, how to see serial number of SSM to open a TAC case?

[Roger Kallberg · Accepted solution]

You do not need to have the serial of your on-prem SSM to open a SR with TAC. In fact as it's a virtual machine it wouldn't have a serial as such.

The aforementioned fix can be found in the attached zip file. Apart from the script it includes a readme and an image that outlines how to apply the fix.

[Paul.Blackburn]

Did you manage to work out of the serial?