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SSM OnPrem - bug CSCwr45134

radek.kocian
Level 1
Level 1

Hello,

We have problem with Network Synchronization between On-Prem account and CSSM account. The result of sync is this error message

radekkocian_0-1759478371494.png

I found on Cisco Bug Search Tooll, that this behavior is already reported as bug CSCwr45134. As workaround is "Apply the script for clearing up tokens".

Does anyone know what script this is? I can't find any further information.

Thanks

 

1 Accepted Solution

Accepted Solutions

Torbjørn
VIP
VIP

That script is likely internal to TAC only. You should create a TAC case to have this resolved.

Happy to help! Please mark as helpful/solution if applicable.
Get in touch: https://torbjorn.dev

View solution in original post

2 Replies 2

Torbjørn
VIP
VIP

That script is likely internal to TAC only. You should create a TAC case to have this resolved.

Happy to help! Please mark as helpful/solution if applicable.
Get in touch: https://torbjorn.dev

Torbjorn, thanks, how to see serial number of SSM to open a TAC case?