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CSCwr45134 - OnPrem Network sync fails with "Error When Checking..."

Jorge Yenna
Level 1
Level 1

Hello,

After migrating our SSM On-Prem VM from version 8.x to 9.x, a bug appeared that rendered the server unusable, as it can no longer synchronize.

The suggested workaround appears to be to “Apply the script to clearing up tokens,” but there is no information available about this mysterious script.

In another post, we saw that the script is provided by TAC, but we are unable to open a support case without the SSM serial number, which we have been unable to locate.

Any suggestions?

Thanks.

 

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