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Failed to register Smart License through transport gateway mode

Simon Ko
Level 1
Level 1

‎03-10-2022 01:19 PM

Prime Infrastructure can no longer register using Smartnet portal or satellite.

This is unacceptable mishandling of upgrade process.

Cisco is asking me to revert back to Traditional Licensing.

Does anyone know how to go from SmartNet to Traditional?

CSCvy55255 -

6 people had this problem
Labels:
0 Helpful
10 Replies 10

Simon Ko
Level 1
Level 1
In response to Leo Laohoo

‎03-11-2022 06:43 AM

This is version 3.10 and this cert method still fails to send registration.

 

Thanks for the info,

 

0 Helpful

mark-daniel
Level 1
Level 1

‎03-21-2022 02:20 AM

I have a customer who has just upgraded from 3.8 to 3.10 (update1) and matched this but as they get the error message "unable to register to the smart licensing protal".

 

As they have a VM version they can spin back up the original version of 3.8.

 

My query is that there is "no workaround" or fix for.

 

Do we know when Cisco maybe reviewing this issue and what timescales are we to expect for a fix?

0 Helpful

lukeee
Level 1
Level 1

‎04-10-2022 11:56 PM

I have the same issue with several customers and different Versions (3.9 latest patch & 3.10 latest patch)

Smart Licensing is not working...

Connectivity can be successfully tested, but registration is failing "Registration failed due to Communication send error."

Neither with a direct connection nor via proxy.

 

0 Helpful

mark-daniel
Level 1
Level 1
In response to lukeee

‎04-11-2022 01:46 AM

My customer now has this issue resolved.

I raised this with TAC and the assigned engineer appeared to be aware of the issue.

 

The problem appears to be with the "call_home_ca" certificates.

Cisco TAC provided a replacement file which was basically several certificates merged together like a .PEM

The instructions were OK but TAC actually applied the file on behalf of my customer over WebEX.

 

Backup the existing call_home_ca file, then replace the replacement call home file to the existing one located at /opt/CSCOlumos/licenses/ location  update the file permission as below and restart the ncs services

 

(chmod 755 call_home_ca & chown prime:gadmin call_home_ca)

-rwxrwxr-x. 1 prime gadmin 19812 Feb 17 20:29 call_home_ca

 

 

lukeee
Level 1
Level 1
In response to mark-daniel

‎04-11-2022 03:14 AM

many thanks mark-daniel! (btw: my case is unsolved since 2 weeks...)

it seems, that I could fix it with your information.

 

I've edited the file "call_home_ca" within /opt/CSCOlumos/licenses/

1) I've deleted all text

2) I added:

-----BEGIN CERTIFICATE-----
MIIFYDCCA0igAwIBAgIQCgFCgAAAAUUjyES1AAAAAjANBgkqhkiG9w0BAQsFADBK
MQswCQYDVQQGEwJVUzESMBAGA1UEChMJSWRlblRydXN0MScwJQYDVQQDEx5JZGVu
VHJ1c3QgQ29tbWVyY2lhbCBSb290IENBIDEwHhcNMTQwMTE2MTgxMjIzWhcNMzQw
MTE2MTgxMjIzWjBKMQswCQYDVQQGEwJVUzESMBAGA1UEChMJSWRlblRydXN0MScw
JQYDVQQDEx5JZGVuVHJ1c3QgQ29tbWVyY2lhbCBSb290IENBIDEwggIiMA0GCSqG
SIb3DQEBAQUAA4ICDwAwggIKAoICAQCnUBneP5k91DNG8W9RYYKyqU+PZ4ldhNlT
3Qwo2dfw/66VQ3KZ+bVdfIrBQuExUHTRgQ18zZshq0PirK1ehm7zCYofWjK9ouuU
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T0/Br4sOdBeo0XKIanoBScy0RnnGF7HamB4HWfp1IYVl3ZBWzvurpWCdxJ35UrCL
vYf5jysjCiN2O/cz4ckA82n5S6LgTrx+kzmEB/dEcH7+B1rlsazRGMzyNeVJSQjK
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l1gEIt44w8y8bckzOmoKaT+gyOpyj4xjhiO9bTyWnpXgSUyqorkqG5w2gXjtw+hG
4iZZRHUe2XWJUc0QhJ1hYMtd+ZciTY6Y5uN/9lu7rs3KSoFrXgvzUeF0K+l+J6fZ
mUlO+KWA2yUPHGNiiskzZ2s8EIPGrd6ozRaOjfAHN3Gf8qv8QfXBi+wAN10J5U6A
7/qxXDgGpRtK4dw4LTzcqx+QGtVKnO7RcGzM7vRX+Bi6hG6H
-----END CERTIFICATE-----

 3) saved it.

4) no reboot or sth. like that.

5) tried to start registering again - and it's working... 

6) maybe it is enough to add only the new certificate... I will test it.

 

thanks again. 

Lukas

0 Helpful

lukeee
Level 1
Level 1
In response to mark-daniel

‎04-11-2022 03:44 AM

it's me again:

 

updated procedure:

 

1) go to /opt/CSCOlumos/licenses/ and make a backup of "call_home_ca"

2) edit original file and insert on the top of the file:

-----BEGIN CERTIFICATE-----
MIIFYDCCA0igAwIBAgIQCgFCgAAAAUUjyES1AAAAAjANBgkqhkiG9w0BAQsFADBK
MQswCQYDVQQGEwJVUzESMBAGA1UEChMJSWRlblRydXN0MScwJQYDVQQDEx5JZGVu
VHJ1c3QgQ29tbWVyY2lhbCBSb290IENBIDEwHhcNMTQwMTE2MTgxMjIzWhcNMzQw
MTE2MTgxMjIzWjBKMQswCQYDVQQGEwJVUzESMBAGA1UEChMJSWRlblRydXN0MScw
JQYDVQQDEx5JZGVuVHJ1c3QgQ29tbWVyY2lhbCBSb290IENBIDEwggIiMA0GCSqG
SIb3DQEBAQUAA4ICDwAwggIKAoICAQCnUBneP5k91DNG8W9RYYKyqU+PZ4ldhNlT
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W2XviQzdFKcgyxilJbQN+QHwotL0AMh0jqEqSI5l2xPE4iUXfeu+h1sXIFRRk0pT
AwvsXcoz7WL9RccvW9xYoIA55vrX/hMUpu09lEpCdNTDd1lzzY9GvlU47/rokTLq
l1gEIt44w8y8bckzOmoKaT+gyOpyj4xjhiO9bTyWnpXgSUyqorkqG5w2gXjtw+hG
4iZZRHUe2XWJUc0QhJ1hYMtd+ZciTY6Y5uN/9lu7rs3KSoFrXgvzUeF0K+l+J6fZ
mUlO+KWA2yUPHGNiiskzZ2s8EIPGrd6ozRaOjfAHN3Gf8qv8QfXBi+wAN10J5U6A
7/qxXDgGpRtK4dw4LTzcqx+QGtVKnO7RcGzM7vRX+Bi6hG6H
-----END CERTIFICATE-----

3) save

4) register your PI (no reboot / service restart necessary) 

 

Thanks again mark-daniel!

 

BR

 

Lukas

 

Lukas

~Saj~
Level 1
Level 1
In response to lukeee

‎01-31-2023 05:14 AM

Hi Lukas,

I have followed your steps by adding to the file and tried registering. This has failed. Then I restarted the Prime services and I was able to register after that. Below are the steps I followed.

1) go to /opt/CSCOlumos/licenses/ and make a backup of "call_home_ca"

2) edit original file and insert on the top of the file:

-----BEGIN CERTIFICATE-----
MIIFYDCCA0igAwIBAgIQCgFCgAAAAUUjyES1AAAAAjANBgkqhkiG9w0BAQsFADBK
MQswCQYDVQQGEwJVUzESMBAGA1UEChMJSWRlblRydXN0MScwJQYDVQQDEx5JZGVu
VHJ1c3QgQ29tbWVyY2lhbCBSb290IENBIDEwHhcNMTQwMTE2MTgxMjIzWhcNMzQw
MTE2MTgxMjIzWjBKMQswCQYDVQQGEwJVUzESMBAGA1UEChMJSWRlblRydXN0MScw
JQYDVQQDEx5JZGVuVHJ1c3QgQ29tbWVyY2lhbCBSb290IENBIDEwggIiMA0GCSqG
SIb3DQEBAQUAA4ICDwAwggIKAoICAQCnUBneP5k91DNG8W9RYYKyqU+PZ4ldhNlT
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nAbowacYXVKV7cndJZ5t+qntozo00Fl72u1Q8zW/7esUTTHHYPTa8Yec4kjixsU3
+wYQ+nVZZjFHKdp2mhzpgq7vmrlR94gjmmmVYjzlVYA211QC//G5Xc7UI2/YRYRK
W2XviQzdFKcgyxilJbQN+QHwotL0AMh0jqEqSI5l2xPE4iUXfeu+h1sXIFRRk0pT
AwvsXcoz7WL9RccvW9xYoIA55vrX/hMUpu09lEpCdNTDd1lzzY9GvlU47/rokTLq
l1gEIt44w8y8bckzOmoKaT+gyOpyj4xjhiO9bTyWnpXgSUyqorkqG5w2gXjtw+hG
4iZZRHUe2XWJUc0QhJ1hYMtd+ZciTY6Y5uN/9lu7rs3KSoFrXgvzUeF0K+l+J6fZ
mUlO+KWA2yUPHGNiiskzZ2s8EIPGrd6ozRaOjfAHN3Gf8qv8QfXBi+wAN10J5U6A
7/qxXDgGpRtK4dw4LTzcqx+QGtVKnO7RcGzM7vRX+Bi6hG6H
-----END CERTIFICATE-----

3) save

4) Stop and Start the Prime Services

      ncs stop

      ncs start

 

Thanks for the helpful tips. 

Cheers

Saj

0 Helpful

dmiramont
Level 1
Level 1

‎01-18-2023 09:36 AM

Hello,

I had the same issue (running Prime 3.10) and unfortunatly the previous method didn't work. I will provide you what worked for me.

TAC assisted me and I was able to make the registration working. This is how the we proceeded :

  1. Go in shell mode and type the following commands :
  2. cd /opt/CSCOlumos/licenses/
  3. cp /opt/CSCOlumos/licenses/call_home_ca /opt/CSCOlumos/licenses/call_home_ca.bak
  4. > call_home_ca
  5. Copy and paste the content of the "CA certificate.txt" file into the call_home_ca
    1. vi call_home_ca
    2. Type "i" to enter the insert mode
    3. Paste the content of the file
    4. Type :wq to exit and save the file
  6. chmod 755 call_home_ca
  7. chown prime:gadmin call_home_ca
  8. sudo su admin
  9. ncs stop
  10. ncs start

After that it should work !

Regards,

Donatien

Preview file
20 KB

MSKU
Level 1
Level 1
In response to dmiramont

‎06-02-2023 01:37 AM

Changing all call_home_ca forked for me. Thanks. 

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