FirePower FMC URL Filtering Update Error

[borhanALi25618]

Hi

Recently I wasn't able to update the URL Filtering agent from my FMC. I did everything, checked for opened ports, changed my Internet connection, cleared the cache, restarted the FMC but no luck.

I check the /var/log/message and found this error:

[6679] CloudAgent:BeakerUtil [ERROR] Verdict Error: req_id [040d], verdict_id [0000], data[d4:codei27e3:msg31:Client manifest query timed oute]

[6679] CloudAgent:BeakerUpdate [ERROR] BeakerService reported an error or is unavailable.

My FMC Version is now 7.0.0.1

Also find a bug list for version 6.7 with the same issues but with no workaround!!

CSCvy78573 - cloudagent should not send zero-length urls to beaker for lookup

[balaji.bandi]

check Objects--> Security Intellegence--> feeds

even though old document still valid for all config :

https://www.cisco.com/c/en/us/td/docs/security/firepower/630/configuration/guide/fpmc-config-guide-v63/reusable_objects.html#Cisco_Reference.dita_3deb15cc-a20a-4e88-84cd-242e29cf5e16

[borhanALi25618]

Hi Balaji

Thank you for your prompt reply and helpful message but I checked the Feed's object and there was everything updated but when I go to Integration\Cloud Services it tells that it wasn't updated and a failed message shown.

 

Ahmad 

[balaji.bandi]

i would check on the internet edge FW (if you have any )is the traffic initiated leaving from your network, that is the next step to investigate.

[borhanALi25618]

Yes. The FMC is able to download all the other things except URL filtering. The License is Okay. Also I was able to check sourcefire web site and it seems everything is operational but not URL filtering.

[balaji.bandi]

Open a TAC Case.