Ok, Rob precisely identified that this is a "enhancement request". Typically, these are driven by business needs.
The Actionable Incoming Call Alert feature provides a way to a user to control the incoming call alerts, under the following two conditions:
-one call is in progress and a 2nd call comes in
-phone is idle
In its current implementation, via configuration, you have the option to:
-disable
-Show for all Incoming Call
-Show for Invisible Incoming Call
When the “phone is idle”, ignore makes no sense. However, if you are on call 1 and call 2 comes in, the option to “Answer”, “Divert” OR “ignore” has some relevance. While “answer and divert” are self explanatory, if you choose ignore, “ringing stops but the call will still be alerting (LED flashing) in the background.”
To me, purely as a user of the phone, configure “Show for Invisible Incoming Call” option makes sense. If one opts to choose "show for all incoming call", seeing the ignore and expecting ringing to stop (but LED to blink) was not part of the original spec. This is why this has been tagged as enhancement request.
For now, please set the configuration to "Show for Invisible Incoming Call". Please help me understand what is the benefit (in your deployment) of configuring "Show for Invisible Incoming Call" option.
Sincerely ... Palani
