"Runtime error" while running Agent Login Logout Activity Report

[m0hammadatifbutt]

Hi,

We are getting "Runtime error" while running Agent Login Logout Activity Report on UCCX version 9.0.2.11003-44.

I am able to found bug CSCud75545 fix in 9.0(2.10000.56) but my version is slightly higher and still getting the same error.

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCud75545/?referring_site=bugquickviewclick.

Kindly share if anybody faced the same issue and able to fix it.

[m0hammadatifbutt]

I am able to fix the issue by applying the patch which is general of all 8.X,9.X,10.X,11.X as well.

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvb27878

https://software.cisco.com/download/release.html?mdfid=286279660&softwareid=280840578&release=10.6%281%29&flowid=72862

I have already tried on 8.x, 9.x and 10.x running on Historical report as well as CUIC for different customers.

[Guillermo_87]

Hello m0hammadatifbutt

I have the same problem with the bug CSCud75545

My uccx version is Release 8.5(1)SU3

But I can't access to you refer bug: CSCvb27878

Can you help me please?

Guillermo

[zuberjasat]

Thanks for advising of the bug... we know the fix but wondering what caused this not to work all of a sudden.  We had agent login logout report working before but stopped all of a sudden.  Does this relate to windows update or certificate?