Reload Reason

[Eng.AD27]

Hello Dears

i have ASR-920-12SZ-A  in my  network suddenly rebooted and found the reload reason

Last reload reason: CPU-HReset

anyone know  what this reason means ?

Reagards

[Leo Laohoo]

Please post the complete output to the following commands: 

1. show version
2. dir bootflash:
3. dir bootflash:core
4. dir crashinfo:
5. sh log on uptime detail

[Eng.AD27]

Kindly  find the attachment

[Leo Laohoo]

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@Eng.AD27 wrote:

72434  -rw-            48406  Apr 18 2023 16:00:30 +03:00  kernel.rp_RP-CRETE_0_20230418130030.txt

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Please share this file.

[Eng.AD27]

check it please

[Leo Laohoo]

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@Eng.AD27 wrote:

crashinfo_RP_00_00_20230418-155823-BGH
kernel.rp_RP-CRETE_0_20230418130030.core.flat.gz
Router_RP_0_linux_iosd-image_16597_20230418-155832-BGH.core.gz​

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Please share these three files.  
The first file is found in the the main directory but the other three are found in flash:/core.

[Eng.AD27]

Kindly check the attachments

but remain the

kernel.rp_RP-CRETE_0_20230418130030.core.flat.gz

its larger than the size permitted in comments

[Leo Laohoo]

Thanks for the files.  I think I got something ... 

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@Eng.AD27 wrote:

UNIX-EXT-SIGNAL: Aborted(6), Process = UEA PuntInject Keepalive Process

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The following (above) is found in the crashfiles.  

And then there is this (below): 

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@Eng.AD27 wrote:

Apr 18 15:58:23.533: %IOSXE_INFRA-2-FATAL_NO_PUNT_KEEPALIVE:  Keepalive not received for 300 seconds resetting ​

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I suspect both are pointing CSCvw67366. 

Upgrade the firmware to, say 17.9.3, and see if the problem persist. 

[soheljujara]

getting same reason in last reload.....Last reload reason: CPU-HReset

[Eng.AD27]

Last reload reason: Critical software exception, check bootflash:crashinfo_RP_00_00_20230418-155823-