SSM OnPrem - bug CSCwr45134

[radek.kocian]

Hello,

We have problem with Network Synchronization between On-Prem account and CSSM account. The result of sync is this error message

I found on Cisco Bug Search Tooll, that this behavior is already reported as bug CSCwr45134. As workaround is "Apply the script for clearing up tokens".

Does anyone know what script this is? I can't find any further information.

Thanks

[Torbjørn · Accepted solution]

That script is likely internal to TAC only. You should create a TAC case to have this resolved.

[Jorge Yenna]

Torbjorn, thanks, how to see serial number of SSM to open a TAC case?

[Paul.Blackburn]

Did you manage to work out of the serial?