08-09-2023 12:33 AM - edited 08-09-2023 12:33 AM
Hi everyone, i setup CBD to manage cisco switch. CBD detected some switch in my local network but there are some devices it does not detect the ip address ( 0.0.0.0 ). Can I fix it?
08-09-2023 04:02 AM
Hi namlhitn:
What's product id of the switch which doesn't be detected IP address?
08-09-2023 06:58 PM
That is CBS220 and SG220
08-09-2023 07:36 PM
Do you enable the bonjour for CBS220 and SG220? If not, Could you enable the bonjour function for those two devices, and waiting for few minutes check if more info are discovered by CBD?
08-09-2023 07:52 PM
what is enable the bonjour???
08-09-2023 08:14 PM
Login to device web GUI, About CBS220, Go to "Administration->Discover Bonjour" page to enable bonjour.
BTW, Can you help to check what's the network type? it's "Probe Managed" or "Direct Managed" network? You can login to CBD web GUI and go to "Network" page to check this info.
08-09-2023 08:26 PM
this is probe managed
08-09-2023 10:10 PM
Your CBD and CBS220, SG220 are in same subnet right?
08-09-2023 11:08 PM
different subnet but 2 devices can still see each other
08-09-2023 11:27 PM - edited 08-09-2023 11:27 PM
if the device is same subnet with CBD, then CBD can discover the device info via bonjour, but for discover different subnet device case, enable bonjour can't fix this issue, could you provide the show tech file to me? so I can provide better solution to you.
About how to collect show tech file, you can follow below steps to do it:
Go to CBD "Network page", choose your local network, the click "Show Tech" button which locate in right panel, the showtech file will download to your local PC automatically after the show tech job finished.
08-09-2023 11:34 PM
i send file showtech.zip for you, right???
08-09-2023 11:40 PM
Correct, you can just attach the file to the reply.
08-09-2023 11:42 PM
08-21-2023 01:13 AM
I haven't received your reply yet
08-21-2023 01:47 AM
Sorry for missed the message, I'm checking the showtech file, and will reply to your as soon as possible.
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