Internal error : Failed to get access key from CBD

mojica · ‎11-16-2021

I couldn't find this anywhere on the forum already; if I missed it please post the link.

I just attempted to install a CBD Probe out at a location and received the error in the title. I know that this isn't an SSL thing because the Cisco Business Dashboard still has a valid SSL cert. The cert is a certbot cert. I've deployed a probe before at another location and everything worked fine. The probe was able to connect to the remote dashboard with no issue. I figured the same thing would happen this time, except it didn't. I bring that up because I don't image there is any need for creating special port forwarding rules or anything like that on the public side for the probe. I figure everything that needs to be open on the dashboard is open and thus the probe should be able to make its outbound requests with no issue.

Versions:

Cisco Business Dashboard Probe

2.3.1.20210903

Cisco Business Dashboard

2.3.1.20211011

If anyone has any idea what I can do to check please let me know. I don't know what other information is necessary, please let me know so that I can retrieve that for you too.

David Harper · ‎11-21-2021

That's definitely not expected behaviour. Can you try again, and then capture logs from both the dashboard and probe. On the dashboard, navigate to System > Log Settings and click the button to download the log files. On the probe, go to Troubleshooting > Network Show Tech and click the button to download a show tech file. Then PM both of those files to me, or else log a support case and give the two files to the engineer. To log a case, call the local phone number listed at https://cisco.com/go/sbsc.

Cheers,

Dave.