Cisco Support Community Director Jamal Haider presented at the sold-out Acquia Engage conference in Boston in October on how the Community on the Drupal platform has enabled highly successful peer-to-peer support on the Cisco Support Forums. It’s a win-win-win for customers, partners, and Cisco…
Acquia CEO Tom Erickson trumpeted the success of the cloud platform solution provider’s work with Cisco at the Acquia conference. Erickson held up the company’s experience with Cisco as a prime example of how Acquia has taken companies through critical transformations involving Web content management, cloud computing and Drupal support. Cisco leveraged the Drupal and Acquia platform to transform its services organization from a traditional call center to a community centered around partners and customers. The update streamlined customer support services, and enabled a digital transformation. Jamal shared that the team will soon contribute back to the wider Drupal community.
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