What happened to Cisco Presales Support

[mwhitlow]

What happened to Cisco Presales Support? Did they get cut? I used to get outstanding service when I opened cases with them online. I had nothing but praise..

Their web link is gone now, only a phone number. I just called them and they pretty much told me to talk to my vendor. 

That was a wasted of 15 minutes of my life that I will never get back..

[Tom Yoritaka]

Hello, Mike,

If you can help us better understand ... are you referring to our Service Support Center @

http://forums.cisco.com/ecom/web/service-support-center?

Pls let us know -

Tom Yoritaka, Director, Cisco Support Community

[mwhitlow]

Tom,

Thanks much for the reply. The group I was refering to is technically called "Cisco Partner Support". The URL used to be http://ciscopartner.esecurecare.net/ but it's a dead link now. I was able to dig and hunt and finally find what I was told was an equavalent phone number. I called but didn't get the outstanding service I was expecting and had got from all of my previous cases with the group.

Mike

[Tom Yoritaka]

Mike,

Does any of these help?

http://www.cisco.com/web/partners/index.html

http://www.cisco.com/web/partners/support/index.html

http://www.cisco.com/web/partners/tools/helponline/index.html

Pls let us know -

Tom Yoritaka, Director, Cisco Support Community