Catalyst Center - PNP-RESET-ERROR

[LAN team]

Hello,

With new switch IE3910, during test I have an issue when trying to reset switch using "pnpa service reset".

PNP-RESET-ERROR: SSO sync not completed yet. Please retry reset once its done.

It's a standalone switch, never seen this issue on other switch model before.

[Preston Chilcote]

It looks like a common issue leading to this is the wrong stack mode being set.  I'll bet if you run 'show switch-stack mode' it will show 1+1 mode. You can run "switch clear stack-mode" from exec mode to change it back to N+1 which will hopefully allow you to run a pnp reset.

Here's some more info I found on stack modes: https://www.cisco.com/c/en/us/td/docs/switches/lan/catalyst9300/software/release/16-10/configuration_guide/stck_mgr_ha/b_1610_stck_mgr_ha_9300_cg/configuring_1_1_redundancy.pdf

[LAN team]

It's an IE-9310-26S2C switch, not stacked, then command "show switch-stack mode" is not valid.

"switch clear stack-mode" is valid but doesn't solve the issue.

Anyway, thank you for your help.