When asking a Question or Reporting an Issue with the Cisco Catalyst Center (formerly Cisco DNA Center), please include the Release version which is seeing the issue.
From your screenshot, the problem may be due some backend issues related to the communications with the cloud.
- If you go to System / Settings / Machine Reasoning Engine, "Enable Cisco CX Cloud connection" is enabled?
- What Region is your Cloud connection APJC, EMEA, AMERICAS. etc...?
Suggested Plan of Action:
- How close are you to your next scan time?
If you go to Activities / Tasks, search for "Scan network for EoX alerts". From here you can determing the date & time of your next run. When a Scan fails, the UI should give you an option to re-run for the failed device(s) or all of the devices. You can re-run the scan to see if it fixes the issue.
- If the problem persist, the next step would be to open a Cisco TAC Support case so that an TAC engineer can triage the issue further.
