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DNA Center - RMA Workflow failed

ROBERT T
Level 4
Level 4

I had a 9200L-48 fail at a remote site. Cisco shipped an exact replacement to the site.

 

The RMA workflow failed when trying to replace the switch.

1. I marked the failed switch to be replaced.

2. I entered the new serial number as the replacement switch "add device".

    - I did this while the field engineer was installing it.

3. Now or schedule

    - I scheduled it for 5 minutes from that point in time.

4. Tech did not have the switch online in the 5 minutes and the workflow failed.

5. The switch finally booted and registered with PNP in DNA Center as expected.

6. Redid the replacement workflow

   - New switch was not listed as an option, but it showed up under PNP.

   - When I "add Device", it said that serial number was a duplicate.

   - There was no option to use that serial number

7. Configured the switch manually via console

   - Deleted failed switch from DNA Center

   - Discovered new switch in DNA Center.

 

After the scheduled time came and went, I could not redo the workflow. How could I have recovered from this?