I had a 9200L-48 fail at a remote site. Cisco shipped an exact replacement to the site.
The RMA workflow failed when trying to replace the switch.
1. I marked the failed switch to be replaced.
2. I entered the new serial number as the replacement switch "add device".
- I did this while the field engineer was installing it.
3. Now or schedule
- I scheduled it for 5 minutes from that point in time.
4. Tech did not have the switch online in the 5 minutes and the workflow failed.
5. The switch finally booted and registered with PNP in DNA Center as expected.
6. Redid the replacement workflow
- New switch was not listed as an option, but it showed up under PNP.
- When I "add Device", it said that serial number was a duplicate.
- There was no option to use that serial number
7. Configured the switch manually via console
- Deleted failed switch from DNA Center
- Discovered new switch in DNA Center.
After the scheduled time came and went, I could not redo the workflow. How could I have recovered from this?