DNA Center + ServiceNow

[pfoubist3r]

Hello,

I'm working on Cisco DNA and ServiceNow integration and trying to configure CMDB. When I test connection I'm getting error unable to connect. However I'm able to log into ServiceNow with this same credential. Also, I'm getting error Invalid CI (see attached). I follow the instruction provided on Cisco website but it only comes with screenshots with instruction, no example.  I'm wondering if my response are not in the correct format. Does anyone have example of what to type in on each step? 

Thank you so much,

P

[akchavan]

Hello pfoubist3r,

Thank you for reaching out. 
The attachment is not visible. Please share your DNA Center version.

In the meantime, to answer your question you can check the below link

https://www.cisco.com/c/en/us/td/docs/cloud-systems-management/network-automation-and-management/dna-center-platform/2-2-2-0/itsm_ig/b_dnac_itsm_ig_2_2_2/b_dnac_itsm_ig_2_1_1_chapter_010.html#id_120886

You can also learn more about Cisco DNA through our live Ask the Experts (ATXs) session. Check out Cisco DNA Center ATXs Resources [https://community.cisco.com/t5/networking-knowledge-base/cisco-dna-center-ask-the-experts-resources/ta-p/4394489] to view the latest schedule for upcoming sessions, as well as the useful references, e.g. online guides, FAQs

Thanks and regards,
Akshay Chavan

[pfoubist3r]

Thank you Akshay. I have DNA center version 2.1.2.7 and ServiceNow version is San diego. I did try follow the instruction above before and that when I got the error. Please see attached screenshot.

Thank you for your help,

P.

[akchavan]

Hello pfoubist3r,

Thank you for more information. You can refer to the below attached document for your query:

https://www.cisco.com/c/en/us/td/docs/cloud-systems-management/network-automation-and-management/dna-center-platform/2-2-2-0/user_guide/b_dnac_platform_ug_2_2_2/b_dnac_platform_ug_2_2_2_chapter_01000.html

If this doesn't help I would suggest to raise a support case and you can reach the solution a lot quicker.

If this helps kindly mark the post helpful.

Thanks and regards,

Akshay Chavan