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How to factory reset C9300 with front panel Mode button?

j03y
Level 1
Level 1

I've tried the following kids of Mode button pushes, but none have worked. The switch is stuck on serial console in Meraki managed mode (I want to start over and put it into Meraki Monitoring mode instead...):

==================================================================
Serial console ("stuck")
==================================================================
Booting in Meraki mode

Switch Serial Migration
Num PID Number Cloud ID Mac Address Status Mode
-----------------------------------------------------------------------------------------------
1 C9300-24UX _______________________________________ Registered C9K-M

Please go to dashboard.meraki.com to manage above device(s).
You can locate the device(s) on the Meraki Dashboard using the Cloud ID(s).

Starting Meraki app...


service meraki connect is enabled.


Meraki app is up and connecting to Dashboard ...
Local status page is available ...

 



==================================================================
"Mode" button attempts
==================================================================
TRY: press the mode button repeatedly.
TRY: As soon as the "System LED blinks rapidly" press and release the Mode button 2-3 times.
TRY: press continuously from power on, holding down for 1+ second
TRY: press/hold Mode button after:
System Bootstrap, Version 17.12.1r, RELEASE SOFTWARE (P
TRY: (Reddit BobtheSnail): After Initializing Hardware...
Initializing Hardware......
Start CLICKING the mode button(not the led button)(don’t keep the button press, press and release each second…)
You should see interrupted at some point. If it load the package file you are too far…
On rommon you have to enter a command ignore-config… Boot
TRY: press Mode button 3x as soon as first LED starts to blink.

 

 

 

2 Replies 2

Jens Albrecht
Level 3
Level 3

To the best of my knowledge such change can only be done via the Meraki Dashboard.

Locate the device at the Meraki Dashboard, remove it from the network, finally unclaim the device from your inventory.

Once this process is completed, you can then onboard the device again in monitoring mode.

HTH!

j03y
Level 1
Level 1

After i removed and unclaimed the device, it remained stuck on the serial console. I had to call Meraki tech support, and they were able to get it unstuck, but i'd still like to be able to factory reset it from the front panel.

 

lockup 2.jpg