How to upgrade Cisco DNA Center

[lee737201]

My DNA Center is currently on version 2.2.2.8. When I go to "System" I don't have the option for "Software Updates" as seen in the image.  Anyone knows why the software update option is missing?

[Preston Chilcote]

Do you have a cloud icon in the upper right corner?  That's the shortcut I usually use.

[lee737201]

I don't have a cloud icon in the upper right.

[pieterh]

check the account used has the right role/privileges  to access this menu item

check your cisco.com credentials is configured and valid
System -> Settings -> Cisco Accounts -> Cisco.com Credentials

check if cisco DNA center can reach the internet and the specific URL's needed for access to updates
Cisco DNA Center First-Generation Appliance Installation Guide, Release 2.2.3 - Plan the Deployment [Cisco DNA Center] - Cisco

[lee737201]

I don't have Cisco DNA covered under my Cisco ID then I won't be able to do an upgrade?

[pieterh]

that's partially right
it will not work with GUI procedure because DNA itself cannot login to access the download.
you may search for an off-line/ air-gap upgrade.
download the upgrade file, copy to the appliance and start the upgrade from the CLI
But I have no experience with that.

if you somehow can retrieve the image and "burn" it on an bootable USB drive (see installation guides)
you can re-image (not upgrade) the appliance with the new version 

found this post: Solved: DNAC Offline Upgrade - Cisco Community
but you need to register a TAC case for that (which implies you need DNA covered under an agreement)