Smart License Syncronization Error - Catalyst Center

[aolguin]

Hello,

I wanted to share the following problem I had while working with a customer: 

• Cisco Catalyst Center (CC) as a virtual machine, version 2.3.7.7
• Trying to connect to the Cisco smart licensing server to consume licenses from two virtual smart accounts
• Error messaged display by DNAC: "Cisco Catalyst Center registration Failed. Unknown error: An unexpected condition was encountered. Please try after the system is restored."

After troubleshooting with TAC, we found that Catalyst Center cannot consume a virtual account that is already being consumed by another system, in our case on-Prem server

To workaround the situation, we needed to create a new virtual account under smart license portal. 

Transfer the DNAC license to the new virtual account 

Attempt the synchronization again using this new virtual account. =>  This resolved the problem 

This unfortunately is not documented in Catalyst Center documentation. TAC sent the following bug ID: CSCwn09887, but information is not very clear. Therefore I wanted to clarify. 

Hope this is useful to someone running into the same problem. Hoping to save you some hours/ minutes of troubleshooting. 

Cheers,

Aaron 

[arya]

I'm also experiencing the same thing, my catalsyt center is using version 2.3.7.6 and when checking the smart licensing status the same error appears
is there an article on how to transfer licenses to a new virtual account?

[aolguin]

yes, you can check the following link: How can I add a Virtual Accounts to my Smart Account? - Cisco Video Portal