Unable to download 2.3.7.5 and .6 from 2.3.7.4-VA.

[Sylvain_Che]

Hi,

I'm running DNAC Virtual Appliance 2.3.7.4-75326 and I'd like to upgrade to 2.3.7.6-75360.

Download starts and goes up to 69.25% but finally fails. Retried several times already. Only 2 applications are downloaded, all others fail.

I tried to download the intermediate 2.3.7.5 version and I end up with the same failure.

Since this is a lab environment, I have no support contract attached. Any hint on how I can troubleshoot this and find a solution? I'd like to avoid recreating the VM from scratch.

Thanks,

Sylvain.

[DanielP211]

Hello!

Haven't gotten to upgrading my CCC to 2.3.7.6 but you can check why you download process failed with the command: maglev system_updater update_info. But you will need access to maglev.

You can also check:
magctl service logs -r system-updater 

magctl service logs –r catalogserver

You can also find this logs in kibana. 

BR

[Sylvain_Che · Accepted solution]

Hello,

These commands do not exist on the Virtual Appliance.

After rebooting the VM, there was a better progress in the download but still ended in failure.

Finally by clicking on "Upgrade" (e.g. implicit Download + upgrade) instead of just "Download", the system was able to download all the packages and upgrade went successful...

Thanks for the help anyway.

Sylvain.