Not receiving password for CKC devnet sandbox

[jtsubram]

Hi,

   I have reserved an instance for cisco kinetic for cities it says active but not receiving password mail, but i see an error in activity (error:Cannot assign account, please raise a case in sandbox forum). Can you please help.

https://devnetsandbox.cisco.com/RM/Diagram/Index/d22e3185-234a-4907-953e-9e40e0917e0d

[dhpanwar]

Hi JT,

Could you please try rescheduling a new session again and see whether you are getting the password reset email?

In the meanwhile I will check this with the team and get it resolved.

Regards,

Dhee