data and signature do not match

[pgaltieri]

For the last 2 days I've been getting this error:

The Product Instance was unable to renew license authorization due to a communication timeout.

Digging a little deeper I get this:

The last attempt to renew license authorization failed for the following reason:

Data and signature do not match.

Since my license has not expired I can still use CML 2.0, but I cannot de-register my existing license.  If I try to re-deploy I'll end up getting the "Out of Compliance" failure.  Does anyone know if there is a way to fix this timeout error and get back to a point where I can de-register my license?  

Paolo

[Ollie Y]

Hi Paolo,

I'd log a support ticket with cisco tac for this error.

Also I wouldn't be worried about reinstalling, I did this without deregistering first and then had a text chat session with tac where they sorted it all out and so I could register the new CML instance.

[pgaltieri]

I did with Certification Support (01930226) and got nowhere.  That's what prompted me to ask here.  As it turned out I was able to re-install without getting and "Out of Compliance" error.