2.0.5.0 Update causing "Interactive Services Detection"

[Vic Salazar]

After receiving the 2.0.5.0 update on 3-May-2017, users are now receiving the following message:

When clicked, the entire screen turns grey except a "Cisco Proximity" title bar and empty window.  Users can click a "Return to desktop" button to resume normal Windows desktop.  This is occurring with several users and just started today. Previously, these users had v.2.0.4 installed.

[Vic Salazar]

Additional info: The affected systems are running Windows 7 Enterprise.  Their physical proximity to a Cisco VC is not a factor affecting when they receive the pop up and users are able to share their screens on the VC. One user reported that, during a meeting, when a user joined in on the call, his screen went grey again and had to end the call and reconnect to resume sharing his screen.

[Henrik Bakken]

Strange - I just tested at home (non-Cisco managed computer), but things went fine. (On Win10, though).

This might be a related post:
https://blogs.msdn.microsoft.com/patricka/2010/04/27/what-is-interactive-services-detection-and-why-is-it-blinking-at-me/

mneergaa  Any idea?

/Henrik

[mneergaa]

I have not been able to reproduce this locally. Could you send me a log file from proximity as this happens? They should be placed in your TEMP folder, you can open it by entering %TEMP% in the address bar of the file explorer. The file you are looking for should be named proximity_<date>_<some gurba>.log

Edit: Also, is the program installed per-user or per-system? Have you deployed the software to multiple machines? If so, how?

[Vic Salazar · Accepted solution]

Hello mneergaa,

The deployments occurred initially via our Microsoft Software Center app catalog, probably a managed installer but this most recent update appears to have been installed from within the application itself according to the log from that day.  I cannot say without further investigation whether it was installed per user or per system.  However, as of today, I have talked to a couple of users who had the problem message pop up several times during the day yesterday and today have not had any issues and I also have not been able to replicate the problem myself.  The only thing that may have happened between yesterday and today is that the users logged off or restarted.  If you find anything peculiar about the log file, I would be interested in your findings.  Otherwise, problem self resolved.  Thanks for your feedback.

Here is the full text from the log file from that day:

2017-05-03 08:23:59.684     Info: Starting Proximity Desktop version="desktop-2.0.4" OS_TYPE="win" QT_VERSION="5.6.1" WINDOWS_VERSION="Windows 7" W_AUDIO_DEVICE="Realtek Audio" W_AUDIO_DEVICE="Intel(R) Display Audio" W_AUDIO_DEVICE="Realtek USB Audio" W_DEVICE_MANUFACTURER="Dell Inc." W_DEVICE_MODEL="08R8KJ"
2017-05-03 08:23:59.684    Debug: HostID: 2bc0518514c425fa23cad62946f7679c Index: alto
2017-05-03 08:23:59.934    Debug: Menu populated.
2017-05-03 08:23:59.934     Info: Tray Application started.
2017-05-03 08:23:59.997     Info: Auto update: Version file indicates ci, alpha or release build. Auto update enabled. Requires userinteraction=0
2017-05-03 08:23:59.997     Info: Self updater: We are installed under FOLDERID_ProgramFiles, act accordingly.
2017-05-03 08:24:00.028     Info: Self update running.
2017-05-03 08:24:00.028    Debug: Waiting 180 seconds before checking for upgrade.
2017-05-03 08:24:00.028    Debug: Sleep listener: Opened user32.dll
2017-05-03 08:24:00.028     Info: Sleep listener: Installing message filter
2017-05-03 08:24:00.028    Debug: Sleep listener: Registered monitor state notification
2017-05-03 08:24:00.028    Debug: Registered session change notification
2017-05-03 08:24:00.106    Debug: !wasAutoStarted() && !wasUpgraded() == false
2017-05-03 08:24:00.106    Debug: Got lid switch change: 1
2017-05-03 08:24:00.106     Info: startAudioRecording recordingMode=Normal
2017-05-03 08:24:00.106     Info: when=StartListening volumeInDB=-3.625000 volumeAsScalar=0.161028 mute=Unmuted
2017-05-03 08:24:03.679    Debug: HTTPCode=0 method="alto.cisco.com" errorString="Could not resolve host: alto.cisco.com" curlCode=6 requestSize=0 responseSize=0 elapsedTime=3.635000 requestUrl="https://alto.cisco.com/" retryCount=1
2017-05-03 08:24:05.322     Info: Supported format mode=Shared channels=2 sampleRate=48000
2017-05-03 08:24:05.322     Info: Audio input active. recordingMode=Normal recordingRate=48000 recordingChannels=2
2017-05-03 08:24:06.482    Debug: HTTPCode=0 method="alto.cisco.com" errorString="Could not resolve host: alto.cisco.com" curlCode=6 requestSize=0 responseSize=0 elapsedTime=2.325000 requestUrl="https://alto.cisco.com/" retryCount=2
2017-05-03 08:24:10.794     Info: AudioDataReadMBCount=1 chunkCount=548 currentSignalLevel=0.093113 currentNoiseLevel=0.110527 channel=0 recordingMode=Normal
2017-05-03 08:24:10.795     Info: AudioDataReadMBCount=1 chunkCount=548 currentSignalLevel=0.093113 currentNoiseLevel=0.110527 channel=1 recordingMode=Normal
2017-05-03 08:24:16.260    Debug: AudioDataReadMBCount=2 chunkCount=1093 currentSignalLevel=0.073419 currentNoiseLevel=0.076896 channel=0 recordingMode=Normal
2017-05-03 08:24:16.260    Debug: AudioDataReadMBCount=2 chunkCount=1093 currentSignalLevel=0.073419 currentNoiseLevel=0.076896 channel=1 recordingMode=Normal
2017-05-03 08:24:27.194    Debug: AudioDataReadMBCount=4 chunkCount=2185 currentSignalLevel=0.095999 currentNoiseLevel=0.099172 channel=0 recordingMode=Normal
2017-05-03 08:24:27.194    Debug: AudioDataReadMBCount=4 chunkCount=2185 currentSignalLevel=0.095999 currentNoiseLevel=0.099172 channel=1 recordingMode=Normal
2017-05-03 08:24:49.097    Debug: AudioDataReadMBCount=8 chunkCount=4371 currentSignalLevel=0.082079 currentNoiseLevel=0.089246 channel=0 recordingMode=Normal
2017-05-03 08:24:49.097    Debug: AudioDataReadMBCount=8 chunkCount=4371 currentSignalLevel=0.082079 currentNoiseLevel=0.089246 channel=1 recordingMode=Normal
2017-05-03 08:25:32.855    Debug: AudioDataReadMBCount=16 chunkCount=8739 currentSignalLevel=0.111106 currentNoiseLevel=0.091742 channel=0 recordingMode=Normal
2017-05-03 08:25:32.855    Debug: AudioDataReadMBCount=16 chunkCount=8739 currentSignalLevel=0.111106 currentNoiseLevel=0.091742 channel=1 recordingMode=Normal
2017-05-03 08:27:00.339     Info: Auto update: checking for new version: https://proximity.cisco.com/windows/version.txt
2017-05-03 08:27:00.403    Debug: AudioDataReadMBCount=32 chunkCount=17478 currentSignalLevel=0.079420 currentNoiseLevel=0.083336 channel=0 recordingMode=Normal
2017-05-03 08:27:00.404    Debug: AudioDataReadMBCount=32 chunkCount=17478 currentSignalLevel=0.079420 currentNoiseLevel=0.083336 channel=1 recordingMode=Normal
2017-05-03 08:27:05.442    Debug: HTTPCode=200 method="version.txt" requestSize=0 responseSize=14 elapsedTime=4.899000 requestUrl="https://7f3b835a2983943a12b7-f3ec652549fc8fa11516a139bfb29b79.ssl.cf5.rackcdn.com/ProximityWindows/version.txt"
2017-05-03 08:27:05.442     Info: Auto update: Downloading update desktop-2.0.5...
2017-05-03 08:28:30.096    Debug: HTTPCode=200 method="Proximity.msi" requestSize=0 responseSize=19013632 elapsedTime=84.350000 requestUrl="https://7f3b835a2983943a12b7-f3ec652549fc8fa11516a139bfb29b79.ssl.cf5.rackcdn.com/ProximityWindows/Proximity.msi"
2017-05-03 08:28:30.097     Info: Auto update: Downloaded update. upgradeDownloadSize=18568.00 kb upgradeDownloadSpeed=220.13 kbps
2017-05-03 08:28:30.097     Info: Upgrade inhibitions: upgradeInhibitedBySleep=0 upgradeInhibitedBySettingsDialog=0 upgradeInhibitedByUpgradeDialog=0 upgradeInhibitedByPairing=0 requiresUserInteraction=1
2017-05-03 08:28:30.097     Info: Informing user an upgrade is available.
2017-05-03 08:28:30.097     Info: Showing upgrade available notification.
2017-05-03 08:28:31.816    Debug: HTTPCode=0 method="receivers/simple" errorString="Failed to connect to cisco.splunkcloud.com port 8089: Connection refused" curlCode=7 requestSize=1539 responseSize=0 elapsedTime=1.372000 requestUrl="https://cisco.splunkcloud.com:8089/services/receivers/simple?.." retryCount=1
2017-05-03 08:29:55.281     Info: AudioDataReadMBCount=64 chunkCount=34954 currentSignalLevel=0.092126 currentNoiseLevel=0.091525 channel=0 recordingMode=Normal
2017-05-03 08:29:55.281     Info: AudioDataReadMBCount=64 chunkCount=34954 currentSignalLevel=0.092126 currentNoiseLevel=0.091525 channel=1 recordingMode=Normal
2017-05-03 08:35:44.959     Info: AudioDataReadMBCount=128 chunkCount=69907 currentSignalLevel=0.089257 currentNoiseLevel=0.086921 channel=0 recordingMode=Normal
2017-05-03 08:35:44.959     Info: AudioDataReadMBCount=128 chunkCount=69907 currentSignalLevel=0.089257 currentNoiseLevel=0.086921 channel=1 recordingMode=Normal
2017-05-03 08:47:24.064     Info: AudioDataReadMBCount=256 chunkCount=139811 currentSignalLevel=0.104643 currentNoiseLevel=0.093760 channel=0 recordingMode=Normal
2017-05-03 08:47:24.065     Info: AudioDataReadMBCount=256 chunkCount=139811 currentSignalLevel=0.104643 currentNoiseLevel=0.093760 channel=1 recordingMode=Normal